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CHICAGO

TELEPHONE

COMPANY

OPERATORS' SCHOOL

FIRST

LESSONS

IN

TELEPHONE

OPERATING

FEBRUARY, 1912

First Lessons in Telephone Operating

INTRODUCTION

IN A LARGE city like Chicago, where there are

many telephones distributed about the various

portions of the city, means have to be pro-

vided so that one telephone may be connected

with any one of the other telephones. In order to

make these connections, the lines of the different

patrons of the Telephone Company, called Subscribers,

are extended to a telephone office, called an Exchange.

The telephone instruments on the Subscribers'

premises are called Telephone Sets, and are usually

either wall sets, fastened to the wall, or desk sets,

which are portable.

A telephone line consists of two copper wires

ading from Subscriber's instrument to the telephone

exchange. These wires are separated from each other

by rubber or other forms of insulation and lead from the

telephone instrument to overhead wires outside the

building, which pass through aerial and underground

cables to the telephone Exchange. At the Exchange the

wires are led to the Switchboard, where it is necessary that some means be provided

so that the Subscriber may signal the operator. For this a small electric lamp is used,

which lights when Subscriber takes the telephone receiver off the hook. One of these

women, called operators, who are employed for the purpose of connecting, or switching,

telephone line with another. This is done with short, flexible cords, ending in small

etal plugs, the operator connecting the plug of one answering cord with the calling Sub-

scriber's line and the plug of the corresponding connecting cord with a trunk-line which

ired to the board in which the called line is located. This trunk-line terminates in a

cord and plug and is connected by the second operator to the called Subscriber's wire.

That the operator may answer the calling party, keys are provided, one being

onnected with each pair of cords, which enable her to connect her telephone instrument

ith the cords and take the Subscriber's order.

The Subscriber gives the number of the line he desires connection with, and when

connection has been made with the distant Subscriber and the conversation is finished,

ther Subscriber is able to give signals showing that the lines may be disconnected.

In large cities it is not practical to have all Subscribers' lines terminate in one

central office. Chicago is, therefore, divided into Exchange districts, each one having

all from a Subscriber for a number which is in another Exchange, than the one in

hich she is located, she has access to a line called a call-circuit, which connects her with

a operator in that Exchange. By giving this operator the number wanted and taking

FIRST LESSONS IN TELEPHONE OPERATING

GARDENS

RECREATION GARDEN-KEDZIE OFFICE

The need of outdoor rec-

reation for operators is recog-

nized by the Company in

providing gardens wherever

possible at the Exchanges.

Where the amount of

ground space permits, a gar-

den is made at

the side or back

of the Exchange,

this garden be-

ing provided

with swings,

seats, walks, etc.

Flower beds are

made up, the ar-

rangement and

care of the flow-

ers and vines be-

ing in charge of

the operators.

The lawn sur-

rounding the

LAKE VIEW OFFICE GARDEN

flower beds and walks

is carefully attended,

the entire garden ar-

rangement presenting a

beautiful picture and

making a delightful

spot for rest and recre-

ation on pleasant days.

In exchanges where

there is not sufficient

space for a lawn and

garden, roof gardens

have been provided,

these being equipped

with swings, awnings,

seats, etc., affording an

agreeable place for the

operators to obtain sun-

shine and out-door air.

LINCOLN OFFICE ROOF GARDEN

TALKING OVER THE TELEPHONE

The manner in which a person uses a Telephone indicates his character to a

great extent, and makes either a good or bad impression. And this impression is

reflected directly upon the establishment from which such message comes.

THE TELEPHONE PLEDGE

I BELIEVE IN

THE GOLDEN RULE

AND WILL TRY TO BE AS

COURTEOUS AND CONSIDERATE

OVER THE TELEPHONE AS IF

FACE TO FACE.

It is a pleasure to do business with a house which performs every detail in

a clean-cut, satisfactory manner, but it leaves a sting to be answered abruptly

or discourteously over the telephone. It is folly to lose one's temper because

one does not get immediate connection.

When one is called to the Telephone, he should respond quickly, and the

person calling should not be left to hold the wire too long--something

decidedly irritating and often unnecessary.

Let us, throughout the Company, strive to excel in satisfactory telephoning.