Q1: Are your products official and authentic？

Absolutely! Everything we offer is 100% genuine. We only personally purchase products from Pokemon TCG of Commercial GYM and official licensed distributors. No fakes, no proxies, no reproductions -just real cards, figures, and collectibles.

Q2: Are boxes and sealed items unopened?

Yes,all sealed items are factory-fresh and brand new,perfect for collectors, grading, or display. We never open or reseal product.We will send you the products we purchased from Pokemon TCG of Commercial GYM in their original condition.

Q3: How long does delivery take?

We ship within 2-5 business days.All orders include full tracking, and you'll receive updates once your item is on the way.

Q4: Do you accept returns on opened items?

Sorry, to protect product value and authenticity, we do not accept returns for opened sealed items.

Q5: My item arrived damaged or incomplete - what should I do?

Please record an unboxing video and take photos immediately. This helps us verify and resolve the issue quickly and fairly.

Shipping Policy

Item(s) will be shipped in 2-5 days after your purchase.

We ship via SpeedPAK Standard by default, with an estimated delivery time of 10-25 days.

Note: Delivery times are for reference only. Actual delivery may vary due to uncontrollable factors like weather, natural disasters, and epidemics across different countries and regions.

Please double-check your shipping address at checkout. We are not responsible for packages lost or delayed due to an incorrect or incomplete address provided by the customer.

International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the customer's responsibility. We have no control over these charges and cannot predict what they may be.

Return policy

We hope you’ll be happy with your purchase, but should you need to return it, we have a 14-day return policy outlined below:

Returns will only be approved if the card you receive is clearly inconsistent with the description.You (the buyer) must reach out to us within 14 days of receiving the card; a full refund will be issued once the card is returned in the same condition it was delivered.

returns are not accepted for any products (e.g. ,booster boxes, blind packs, factory -sealed toys) once opened -to preserve authenticity and product integrity.

To help resolve any potential issues with the card, we kindly request that you take a clear unboxing video as proof.