📦 Shipping, Duties & Customer Care Information

✅ Are tariffs and import duties included?

Yes.
For U.S. customers, all tariffs, import duties, and related charges are already included in the sale price.

Orders are shipped under Delivered Duties Paid (DDP) terms, so there are no additional charges upon delivery.
What you pay at checkout is final.

🚚 How long does shipping take?

We currently ship via Economy Shipping.

• Estimated delivery time: 3–4 weeks

• Delivery times may vary slightly depending on destination and customs processing.

At the moment, Express shipping is not available.

✈️ When will my order be shipped?

Orders are carefully prepared and dispatched within 1–3 business days after payment confirmation.

Once a tracking number is provided, your parcel has already been shipped.

🔍 Will I receive a tracking number?

Yes. Tracking details will be shared once available.

Please allow a few days for tracking updates to appear, as initial scans may take time. Rest assured, we continue to monitor shipments to ensure they are moving as expected.

🇺🇸 Special Note for U.S. Buyers

✔ Duties and tariffs included
✔ No customs or brokerage fees
✔ No surprise charges upon delivery

Our goal is to make your purchase smooth, transparent, and worry-free.

🛠️ Our Commitment to You

We take full responsibility for your order and are committed to ensuring it arrives safely.

• If you receive a damaged or incorrect item, please contact us immediately so we can assist you.

• We are happy to answer any questions regarding installation, compatibility, or product use.

• We’ll support you every step of the way — from shipping to proper installation.

🔄 Refunds & Returns

• If you receive any defective or missing items, please message us immediately. We will review the issue and resolve it accordingly.

• Order cancellations:

  • If the order has not yet been shipped, we will cancel it and process the refund.

  • If the order has already been shipped, the item must be returned to us before a refund can be processed.

• Please note that items damaged during installation are not eligible for replacement or refund. We strongly recommend reviewing installation instructions carefully or seeking professional assistance if needed.

💬 Need Help?

If you have any questions, concerns, or need clarification about our products, shipping, or installation, please don’t hesitate to message us.

We truly appreciate your trust and look forward to serving you again.