All prices include VAT (where applicable) and are listed in Pounds Sterling (£).

We reserve the right to adjust prices before dispatch if costs increase due to factors beyond our control. In such cases, you will be notified and may cancel your order before it is dispatched.

If an item is incorrectly priced or described, we will contact you to confirm whether you wish to proceed. If we cannot obtain your confirmation, the order will be cancelled. We are not obliged to supply items at an incorrect price.

Payment can be made using major debit or credit cards and other payment methods available at checkout. Payment must be received and cleared before dispatch.

By placing an order, you authorise us to charge your selected payment method.

Ownership of goods passes to you upon delivery.

All payments are subject to security checks. If there are any authorisation issues, we will contact you.

Orders will be delivered to the address provided at checkout. We may ship to an alternative address; however, additional verification may be required for security purposes.

All orders are dispatched from our warehouses in Milton Keynes and Northampton, depending on stock availability and logistics.

Ownership of the goods transfers to you once payment has been received and the order has been successfully delivered.

Delivery timeframes provided are estimates and not guaranteed. While we aim to meet all stated delivery dates, delays may occasionally occur due to circumstances beyond our control. If we are unable to fulfil your order within a reasonable timeframe, you will have the option to cancel your order prior to dispatch.

By placing an order, you agree to the following terms.

• We reserve the right to cancel or refuse any order. Once accepted, a contract is formed based on these terms.
• All delivery timeframes are estimates only. If your order has not arrived within a reasonable time, please contact us so we can assist.
• Upon delivery, it is your responsibility to check the goods. Any issues should be reported in line with our Returns Policy.
• Risk of loss or damage passes to you once the goods have been delivered.
• All items must be paid in full before dispatch.
• In the unlikely event of a pricing or description error, we reserve the right to cancel the order or contact you to confirm whether you wish to proceed.
• Product descriptions and advice are provided for general guidance only. It is the buyers responsibility to ensure the product is suitable for their needs and to follow all safety instructions.
• We are not liable for delays caused by circumstances outside our control (e.g. courier delays, weather, etc.).
• Nothing in these terms affects your statutory rights as a consumer.
• These terms are governed by English law.

Unwanted or Incorrect Orders

• Returns accepted within 30 days of delivery
• Items must be unused, in resaleable condition, with all original packaging, accessories, and any gifts included
• Packaging must remain clean and undamaged (no tape, writing, etc.)
• For kits, all items must be returned together (missing items will be deducted from the refund)
• We may deduct reasonable costs if items are not returned in their original condition
• Return postage is the buyers responsibility

Incorrect Items Received

• Please notify us within 48 hours of delivery
• We will arrange collection or provide a free returns label
• Replacement or correct item will be sent at no additional cost

Damaged or Faulty on Arrival

• Report within 48 hours of delivery
• Please provide photos of the damage/fault
• We will arrange a replacement or refund and cover all return costs

Faulty Items (Within 30 Days)

• Contact us with photos or video evidence of the fault
• An RMA (Return Authorisation) must be obtained before returning
• We will arrange collection or a free returns label
• Once confirmed, we will offer a repair, replacement, or refund
• If inspection is required (e.g. manufacturer check), this may delay resolution
• If no fault is found, the item will be returned, and re-delivery charges may apply
• For kits, only the faulty item needs to be returned, not the full set

Faulty Items (After 30 Days)

• Covered under the manufacturer's warranty
• Customers must contact the manufacturer directly for support

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Clothing (jackets, trousers, shirts, etc.)
• Socks
• Gloves
• Face coverings
• Earplugs
• Other PPE items