Our name tells it all. Our focus is YOU.

We bring you trusted brands and quality products. We’re an Australian-based online store . With a huge range of beauty, fragrance, skincare, haircare, healthcare and giftware in stock, you’ll find your favourite brand names at the click of a button. There are lots of new products to tempt you in our eBay store.

We know you'll be keen to receive your order as quickly as possible. Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues with your consignment.

All orders ship within 2 business days. Usually much faster. eBay's suggested delivery dates are just an estimate and not guaranteed although most orders arrive either on or close to the suggested dates. This can be slightly longer in peak periods. Please check your tracking with the carrier for status. Most carriers no longer leave cards so it is important to follow your tracking as if a courier cannot safely deliver then the items will usually be made available for collection at a local parcel point or post office. 

We pack every order carefully to ensure it reaches you in good condition.

Your order will be sent through Australia Post or one of our preferred couriers.

All consignments are tracked. The tracking number can be viewed from within your eBay Purchases page.

We recommend you use eBay's Shopping Cart for multiple item orders so you can pay in one go. eBay prohibits us from combining orders that have been paid separately.

If you have any questions about delivery, please contact us via eBay Messages and we will do our best to make sure you're happy.

We understand that you might need to return something to us for a number of reasons.  Please contact us via eBay Messages before sending anything back.

Items must be returned to us via tracked postage or courier.  Without a verifiable tracking number, you accept full risk of the item not reaching us.  Returns not received by us will not qualify for replacement or refund.

1. You changed your mind
   • We offer a 30 day return policy for change of mind other than food, personal care, medical and jewellery items (see point 4). That means if you are not satisfied with your purchase, you are welcome to return it to us up to 30 days after you received it for your choice of exchange or full refund, excluding original delivery costs.
   • All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories.  Where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so.
   • Return shipping costs are non-refundable. In the unlikely event of a faulty product, we will cover the cost of sending a replacement product back to you.
2. The item arrived damaged or missing parts
   • All orders leave our warehouse in brand new undamaged condition.  If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us.  Please send us a copy of the receipt via eBay Messages for any shipping costs you incur.
   • All claims for damaged items must be made within 2 business days of receiving your order.  It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
   • Please take photographs of any damage and send them to us via eBay Messages before sending the item back, as we need to report damage to our insurer, delivery courier and warehouse.
3. The item is faulty
   • Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All of our products are fully backed by manufacturer warranty.
   • Should your product be faulty, please contact us via eBay Messages so we can guide you through the correct process for having the fault rectified under the manufacturer warranty.  Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you excluding original delivery costs)
4. Food, Personal Care, Medical and Jewellery Items
   • Food, personal care, medical and jewellery items are non-returnable under any circumstances other than where the item is faulty, was incorrectly described or where Australian Consumer Law says otherwise. This is because we are generally legally unable to re-sell these products.

Business hours:

9:00am – 5:00pm Eastern Standard Time

Monday to Friday (closed national and QLD public holidays)

Email: via eBay Messages

During business hours we aim to respond within a few hours. 

If you send us a message late in the day, after hours, over the weekend, or on a public holiday, we will reply as soon as we can on the next business day.