GENERAL INFORMATION

We ship orders out as soon as possible, but this will not always be the same day as your order. Orders are shipped from our Warehouse in Greece. In general, for items in stock we usually process and ship them the same day if the order is placed before 1pm local time otherwise they will be shipped the next business day. For orders placed with Courier Service before 7pm local time, they will also be shipped the same business day. In any case if the dispatch time is different than the usual, you will be notified via email or via phone. If we anticipate a longer lead time, it will be noted in the item description.

In case your order is not in stock we will give you an estimated shipping time by a follow-up email.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information. When your order gets a tracking number you will receive an SMS with the tracking number (only if you entered your mobile phone when you registered).

As a shipping service we use the global postal service network. We ship all orders with a tracking number and signed for. For customers that need their parts urgently we offer UPS and DHL Courier Service. UPS and DHL are using their global network to deliver on time for your needs the products ordered. This service is optional and it comes with an extra charge.

If you have any questions about the lead time on a specific item, please contact us with your questions.

SIGNATURE REQUIREMENT

All items with a value of more than 50€ are shipped signature required if possible; please plan accordingly. Please contact us as soon as possible and be sure to include your order number (Transaction ID). Please note that, in this case, you will be accepting responsibility if anything were to happen to the package.

INTERNATIONAL SHIPMENTS

We do ship internationally.

There are a few things to be aware of, however: you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.

* Due to the European embargo on Russia we cannot, for the time being, ship to Russia any orders.

BACKORDERS

If you have backordered items in your cart at checkout, those items will not be shipped to you until the item(s) are in stock and available to ship. During the checkout process, you will be able to select if you want all of your items to be shipped together or separate. You will be able to see expected ship dates for backordered items, but these dates are subject to change. You will not be charged additional freight for backordered items that do not ship with your original order.

DELIVERY TIMES

Depending on the shipping method you choose the delivery time varies. We can guaranty the dispatch time but the delivery date depends on the shipping method you choose. TPL is not responsible for a possible delay on delivery. 

SHIPPING FEES

Shipping fees are determined by the merchandise total of the order and the selected carrier service.  Shipping charges vary depending on the package size, weight, destination and shipping method.

International Shipping: Rates are calculated based on a number of factors, including desired service level, the weight of the item, and the cost of shipping and handling to the destination country/region.

LIMITED PRODUCT WARRANTY

TPL warrants all products against defects in material or workmanship for a period of two year from the original date of purchase of the product by a consumer (the “Warranty Period”). TPL does not warrant, and is not responsible for, any product that was not purchased thru TPL official sale network or directly. If a material or workmanship defect arises with regard to any product, and a valid claim is received within the Warranty Period, TPL will (1) repair the product using new or refurbished parts or (2) replace the product with a new or refurbished product. For purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.

Exclusions and Limitations

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, TPL expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that TPL shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the product.

For end users who are covered by an applicable consumer protection law or regulation in their country of purchase or residence, the benefits to the end user under this limited warranty are in addition to other rights and remedies of the end user under such laws or regulations. Such benefits may include additional warranties or rights relating to the performance of this product and remedies applicable in the event of a defect. This limited warranty will be interpreted under the laws or regulations that apply to the end user in any state, province or country and any provision of this limited warranty that conflicts with any such end user rights or benefits is not applicable to end users covered by such law or regulation, so the exclusions and limitations set out in this limited warranty may not apply, or may not fully apply, to you.

Sole and Exclusive Remedy

Your sole and exclusive remedy for any breach by TPL of this Limited Warranty, and TPL's sole and entire liability for such breach, is, at TPL's option, to repair or replace the defective product or, if the warranty claim is submitted during the first thirty (30) calendar days of the Warranty Period, refund the purchase price of the defective product. Repair or replacement of the applicable product (including parts and labor as well as re-shipping costs) shall be made at TPL's expense. TPL reserves the right to send you a replacement product that is the same or of a similar style to the product you returned under the Limited Warranty or a substitute equivalent to your original Product that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement or repaired products are warranted as above only for the remainder of the original applicable Warranty Period.

Obtaining Warranty Service

If you wish to make a claim under this Limited Warranty with respect to a product please contact us requesting for an RMA. All of the above information is required before a warranty claim will be accepted. Once Company validates your claim, we will issue you an RMA number and shipping information .

Please note that TPL cannot accept returned products in packages without an RMA number. Your RMA number must be clearly marked on the outside of the package containing your returned product. Returning a product without an RMA number waives all of TPL responsibilities under the limited warranty, even if proof of delivery is available, due to our inability to match your purchase with the returned product – so, if you send us a package without the RMA number clearly marked on the outside of the package, you understand and acknowledge that you will lose both the product(s) in the package as well as any applicable remedy you would have received under the limited warranty.

Warranty Disclaimers

Except as expressly set forth above in this limited product warranty section, each product is provided solely on an "as is" basis and TPL makes no other warranties of any kind. To the maximum extent permitted by applicable law, TPL specifically disclaims and excludes any and all other warranties, whether express, implied or statutory, including, without limitation, any implied warranties of non-infringement, quiet enjoyment, merchantability or fitness for a particular purpose. If such disclaimer of any implied warranty is not permitted by law, the duration of any such implied warranty is limited to the duration of the warranty period of the limited warranty as set forth above. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so such limitations or exclusions may not apply to you. If applicable law specifies a minimum warranty period that is longer than the warranty period set forth in the limited warranty, then the warranty period for products subject to such applicable law shall be conformed to the minimum period so required. This warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction.