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  • We only accept payment through eBay via their accepted payment methods (Visa, Mastercard, Paypal and GooglePay)
  • Payment must be made within 7 days of the purchase being made
  • We know you will be keen to receive your order as quickly as possible. Please make sure your eBay details are valid and the address and contact phone number are correct so we can contact you if there are any issues with your consignment. Our couriers require the recipients phone number for each delivery.
  • We only ship to Canada. Items will be dispatched within 3 working days upon the verification of payment.
  • Registered post is highly recommended, we take all  precautions but we are not liable for any losses or delay of shipments.
  • Shipping in 24 hours is applicable for most cases other than if we are short on stock, shipping days exclude weekends and public holidays.
  • All items purchased with free shipping should be received within 2-6 business days. Rural areas may take up to 10 business days. Our estimated delivery time frame is used as a general guideline.
  • Delivery times may vary, particularly during peak periods, such as Christmas,or due to public holidays in particular states.
 
 We can offer full refund if you change of mind and return the item within 30 days (postage is non-refundable). 
  Returned item must be in original condition.
- We'll replace item for you if item was lost during transit or the item you received has been damaged during delivery.
- We warrant our products against defects in materials and workmanship for your product. We will repair or replace its
  product if, due to defective parts or workmanship, it does not perform as specified. In no event does this warranty 
  extend to instances where the product is damaged through uses for which it was not intended, misuse, mishandling,
  removal and/or re-installation, neglect, accident or tampering. In no event shall we be liable for any indirect, 
  incidental or consequential damages, or lost profits arising out of or related to this product,or the performance or 
  breach thereof, even if we have been advised of the possibility thereof. We're liability to customer,if any,shall in
  no event exceed the total of the consumer’s purchase price. Any representations or promises inconsistent, or in 
  addition to this warranty are unauthorized and shall not be binding upon us.

🌟 Our Mission

From the perspective of pet parents, we understand their needs and are committed to fulfilling the natural instincts of pets.
We thoughtfully design our products to encourage cat parents to engage in their pet's experience.
We only offer products that reflect the deep love pet parents have for their furry children.
We refuse to compromise on aesthetics or functionality to cut costs, and we proudly use sustainable, eco-friendly materials and manufacturing processes.

🤝 Friendly & Professional Service

Whenever you connect with our customer service team online, you can expect helpful and friendly support from the experts at PAWZ Road.
From shopping guidance to customer care via phone, mail, or email — we're here for you and your beloved pets!

🏭 Factory & Warehouse

Our production facility spans 995,000 square meters and employs over 860 dedicated team members.
We consistently secure the most competitive prices and highest-quality goods for our customers.
Our large-scale production capacity ensures prompt and on-time delivery every time.

Six-Month Warranty:
100% Customer Satisfied Service.
If the accessory was damaged within two months（such as the board, post etc., excluding the dangling ball), the accessory can be replaced free of charge.
If the accessory was damaged for more than two months within six month, we can also resend the part you need to you, but the shipping cost should be covered by yourself.
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