Shipments are usually processed and dispatched within one business day after cleared payment is received.
We operate between the hours of 9am and 5pm Monday To Friday AEST (UTC +10). If an order is placed outside these hours it will be processed on the next business day.
If you’ve paid with PayPal, we can only ship to the name and address listed on your eBay account.
PO Boxes: We can only ship to PO boxes when using Australia Post. This option will not be available on all of our items for sale, as some can be shipped with a courier only. If you’re buying a large item, you’ll need to provide a full street address.
Tracking: All deliveries will come with tracking information and/or require a signature on delivery. Insurance via Australia Post is optional, but recommended. If you require us to insure a package for you, please contact us prior to making your payment so we can work out the total amount. If you complete the checkout process, it’s automatically assumed that you do not require insurance on your package.
Pickups: Pickups are available Mon - Fri 10am - 3pm ONLY.
Fees: Our shipping fees are flat charges for domestic buyers, and we are happy to combine items to save you money. If you’ve purchased multiple items, please “Request a total from seller” so we can combine it for you prior to payment. Insurance is not generally included in the shipping costs, and would be charged as extra if required. We do not charge processing/packing fees to buyers.
Overseas Buyers:
Duties and Taxes:
All duties and taxes are the responsibility of the buyer. If you are unsure whether you will be liable for any duties and taxes on importation, please contact your local customs authority prior to purchase.
Invoice Values:
We do not and cannot change the value of commercial invoices to help you avoid customs duties and taxes. Please do not ask, thank you.
We ship internationally; except to embargoed countries, Africa and certain European or Middle East nations. If you’re an overseas buyer, please contact us prior to purchase to a) ensure we ship to your country and b) confirm shipping costs. Any shipping costs noted on this auction are for domestic Australian sales only. For the most part, we ship internationally by FedEx/DHL, not by Australia Post.
Wondering how long it’ll take to receive your item via Australia Post?
Check here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
You’ll need our postcode, which is 3201, and your postcode.
Full payment is required within 7 days of purchase or auction completion, unless prior arrangements have been made for a pickup/collection from our premises that may fall outside these terms.
Our payment options include:
- PayPal
- Direct Deposit
- Bank Cheque
- VISA, MasterCard and American Express
- Cash
VISA, MasterCard and American Express payments are only accepted in person. Processing fees may be applicable on American Express payments.
Buying for your business? No problem. Every purchase from us will include a tax invoice. If you need the invoice made out to a business name, please contact us before the item ships. If you’ve bought an item for a business and paid using PayPal, it must still ship to the address listed on eBay, including the name on the account.
We provide a minimum 90 day warranty on all items, or balance of manufacturer warranty (whichever is greater). This applies to everything we list, either new, used, open box or refurbished.
Warranty Reset: In some cases, we can reset the warranty with the manufacturer so you can enjoy the full 1-3 years (applies to brand new servers and brand new storage units only). This process, if approved by the manufacturer, can take between 4-6 weeks to complete. Refurbished, used or open box products are ineligible to have warranties reset. If the manufacturer will not reset the warranty, then 90 days or balance of remaining warranty applies.
Please note: Items exported out of Australia have no guarantee of manufacturer support or service, it is up to the buyer to deal with the manufacturer in these cases. If the manufacturer will not assist, then our 90 day warranty applies for any defects or issues.
If an item fails within the warranty period, please contact us, and the manufacturer, so we can work the best resolution for you. Most of the time you will get a replacement product faster from the manufacturer than you could from us, as you would have to return the product to us first and then we ship the replacement to you, whereas the manufacturer usually ships out replacement items immediately (or may send a technician, on a case by case basis).
Postal Damage: If you receive an item from us in the post and its packaging is or appears to be damaged, please contact us within 3 business days of receipt to let us know so we can a) work out whether the items inside are damaged and b) repair, replace or credit as needed. Unfortunately, we will need to get the item back first prior to shipping a replacement or issuing a credit. This is a requirement of our insurance policy.
Courier damage: If we have shipped an item to you using a courier, instead of Australia Post, and you notice the item is damaged when the courier arrives – do not sign for or accept the shipment. Please reject the delivery and the item will be returned to us automatically at no additional cost to you. Once we receive it back we can ship a replacement or issue a credit (depending on stock levels).
Returns for change of mind / incompatibility: We do not offer refunds or allow returns for change of mind or incompatibility with your particular computer configuration. All the items we sell are designed by the manufacturer to work with specific server models and generally can’t be used in a normal desktop or notebook computer. Compatible models will be listed in the description, however there may be exceptions from time to time. If you’re unsure on compatibility, please contact us prior to buying the item to avoid any post-purchase issues. We’re happy to help you confirm even if your particular model is listed in the Auction! If the manufacturer has made an error in their documentation / compatibility list, however; you will likely be entitled to return the item. Contact us for more information.
Returns for failure due to misuse: We do not offer refunds, exchanges or allow returns for equipment used contrary to the manufacturer’s intended purpose – for example but not limited to: opening and resoldering/reconfiguring of power supplies, battery packs and the like. Such items are not intended be opened and used for other purposes, and the practice of modifying them is dangerous.
Australian Consumer Law:
In certain circumstances, you may be entitled to replacements, repairs and/or refunds under Australian Consumer Law, to which we adhere. Please contact us for further information on this, and how it may or may not apply to you if there’s a problem with your item.
Contact us via the eBay messaging system
We operate during business hours (9:00am to 5:00pm Monday to Friday, excluding public holidays)
Please allow up to one business day for a response.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
