Welcome to The Deal Ninja, where we are dedicated to ensuring your orders are swiftly and effectively delivered. Please take a moment to review the shipping details below for a seamless shopping journey:
Order Processing:
Your orders are processed and dispatched within 24 business hours of purchase.
Orders placed before 1 PM EST from Monday to Friday will be shipped on the same day. Orders placed after 1 PM EST will be shipped the following business day. Weekend orders (Saturday/Sunday) will be shipped the following Monday, excluding federal holidays.
Shipping Options:
Choose from three shipping options available for most U.S. orders:
Economy Shipping: Up to 10 full business days for delivery.
Standard Shipping: Typically arrives within 3-7 business days.
Expedited Shipping: Fast delivery, usually within 2-5 business days.
Please select your preferred shipping method during checkout. Once the order is placed, the chosen shipping method cannot be modified.
Delivery Estimates:
Estimated delivery dates provided by eBay are approximations. Unforeseen delays due to factors beyond our control, like extreme weather or high demand periods, may occur.
Shipping Carriers:
We utilize trusted carriers such as UPS Mail Innovations, FedEx Ground/SmartPost, and USPS based on package size and weight. Please note that UPS Mail Innovations and FedEx SmartPost handle transportation to your local USPS for final delivery.
Tracking Information:
Tracking details may take up to 72 hours to sync between eBay and the courier's website. We appreciate your patience during this process.
Signature Confirmation:
For orders over $150, signature confirmation is included for added security during delivery.
Shipping Address:
Once an order is placed, we are unable to change the shipping address. Please ensure accuracy before finalizing your purchase.
Return Policy:
Your satisfaction matters to us.
Contact Us First: Message us regarding any order issues before feedback or returns. Our customer service is here to help.
30-Day Return Window: Returns accepted within 30 days of confirmed delivery, excluding certain items like beauty/health or hazmat products.
Condition of Returned Items: Return items in original condition to avoid restocking fees. Damaged items will be promptly addressed.
Clothing Conditions: Altered or worn clothing may receive partial refunds.
Exchanges for Size: Place a new order for a different size and get a refund upon receipt of the original item in its original condition.
Return Shipping: Charges may apply, except in cases of our error.
Undeliverable/Insufficient Addresses: Additional shipping charges due to address issues won't be covered.
Return Address:
The Deal Ninja
114 Stuart Road NE PMB #179
Cleveland, TN 37312
Your satisfaction matters. For any inquiries or further assistance, reach out to our dedicated customer support team. Please contact us before leaving negative feedback. We're committed to resolving any issues to ensure a positive shopping experience.
Thank you for choosing The Deal Ninja. Your trust means the world to us.