Welcome to Gems-Rush

DESCRIPTION

 Shipping & Handling

  • Handling Time: We process orders within one business day after receiving cleared payment. Orders placed on weekends or holidays will be processed on the next business day.

  • Shipping Services:

    • Domestic (within the U.S.): Delivery typically takes 7-10 business days from the ship date.
    • International Shipping (Outside the U.S.): Delivery typically takes 11-23 business days depending on your location.

    Please note that transit time does not include the seller’s handling time and is calculated based on business days (Monday through Friday). Saturdays, Sundays, and major holidays are generally not included in the shipping time estimate.

Payments

  • We only accept PayPal as a payment method.
  • A payment is considered cleared once it is successfully deposited into our account.

Return Policy

  • Eligibility for Returns: Merchandise can be returned within 30 days of receipt. Returns are accepted only if the merchandise is unused, unworn, and undamaged. The product must be in its original condition, with all original tags attached, and in the original packaging.

  • Refund Processing: Once we receive your returned item, we will process your refund within 3 business days.

  • Return Shipping: The buyer is responsible for all return shipping costs. Please ensure you use a trackable shipping service to return the item.

  • Customs Duties & Taxes: Any applicable duties, taxes, or customs fees for international returns will be the responsibility of the buyer.

Customer Feedback & Satisfaction

  • We are committed to providing excellent customer service and achieving 100% customer satisfaction.
  • If you are satisfied with your purchase, please consider leaving positive feedback. Your feedback is important to us and helps us improve our service.
  • Need assistance? If you encounter any issues with your order, we request that you contact us directly before leaving negative feedback. We will work diligently to resolve the issue promptly and to your satisfaction.

Thank you for shopping with us! We look forward to serving you again.