30 days Money Back Guarantee.

If you find that you are not satisfied with your item, you can reach us via eBay messages email phone call. We will then respond with a returns code to return the item to us for a refund.

This item comes with 6 -12 Month as specified in tittle USMAC return to base warranty and Apple remaining warranty (to give you complete confidence). The warranty does not cover any software conflicts created by the user, i.e. virus/accidental deleted system files. After the first 60 days, the warranty will cover Hardware problems only NOT the battery. Please keep in mind no other companies cover hardware they just cover Labour.

Returns are FREE & EASY

For all exchange & returns queries please contact us via the Ebay massages centre

Returns will be processed within 24 hours once received at our warehouse (excluding weekends and bank holidays).

We’ll send you an email as soon as we’ve completed your return, letting you know your parcel has been received & a refund or exchange has been processed.

Refunds will be issued to the payment method you used to place your original order. This typically takes 5 working days in the UK, depending on your payment method issuer.

• Returns are FREE.
• For all exchange & returns queries please contact us via the eBay.
• For Large Appliance & Large iMac/ TV returns. Please contact us and Pack it safely.
• Refunds are paid once your product is back with us.

Cancellations / Non-faulty returns

If you change your mind, and wish to return your order, you must do so within 30 calendar days of the date of invoice.

Unwanted returns are not accepted after this period.

To qualify for a refund, unwanted products must be:

• Unopened
• Unused, without installation or data input
• In the same condition as supplied to you
• Complete with any accessories and free gifts offered with it
• With the original box and unopened packaging

Unwanted products cannot be accepted after 30 days if any of the above criteria are not met.

The right of cancellation does not apply in the following circumstances:

• When the product seal has been broken on any DVDs, CDs, memory cards or software, including games
• On any personal hygiene products such as shavers, hair care products
• On headphones, where the seal on the packaging is broken
• If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new

If a product is returned as unwanted, but the above conditions are not met, no costs will be refunded.

Serial numbers of all parts and products will be verified against the returned item/s. If the serial number/s of the returned item/s are found not to correspond with the original serial number/s, no costs will be refunded.

Any form of investigation, intervention or repair undertaken on your purchase by any party other than Manufacturer will result in the invalidation of the applicable product warranty, and a return will not be accepted and no costs will be refunded.

All warranties are non-transferrable.

All orders Despatched by DPD Predict service, so please leave your mobile number in check out to get a text message for the time of delivery ( DPD Predict send the text message for 1 hrs delivery Window so you do not need to wait all day ).

One hour Predict for all UK & European Customers

DPD is the best service for UK & European customers:

All UK & European customers can also track the progress of their parcels on a real-time map as DPD drivers make their way to the delivery address.

DPD Classic service includes in Transit notifications to your customers so they can change the delivery day or reroute the parcel to their nearest Pickup shop or Neighbours

For All international shipping, Its dealt by eBay itself through the Global Shipping Program. Please do not accept delivery if the box is damaged or tempered(broken seals)Items will be shipped within 1 working day after payment is cleared. (Monday to Friday).Item bought today, Will be shipped next working day except in some circumstances it may take up to 3 working days. The item will be shipped by DPD, 24-hour express excluding weekends and holidays. Pick up services are also available at our warehouse. If you do not receive your item within the specified time. Please do not hesitate to contact us before opening any request.

We accept the following payment methods:

Bank Transfer

Card payment accepted in-store and over the phone

Payment must be received within five (5) days of auction close. Unpaid auction wins will be forfeited after five (5) days and a Non-Payer report will be filed with eBay to recover the closing fees of the auction.

If you have received your purchase and you are happy with it, please leave us Positive Feedback with 5-star rating DSR. This lets us know that all is well and allows us to archive our records. Please contact us before leaving Neutral or Negative feedback as we can always sort out issues to your full satisfaction, thank you. We understand that everyone has different expectations and perceptions, and we want you to be completely happy with your purchase. Your Queries will be answered within 24 hours. Thank you for your patience.

All Product with latest models comes with a RTB 12 month warranty

All Old model equipment warranty come with 3 or 6 months Warranty

All items with Manufacturer Warranty not acceptable if any thing wrong contact directly with Apple or item manufacturer.

All Brand new items Or CPO packed items Return is only acceptable if its in same seal condition after opening if any thing wrong contact with Apple or manufacturer.

Warranty does not cover any software conflicts created by user and no warranty for software installed.

Battery warranty is only for 1st 60 days after that battery does not cover under warranty.

Accessories come with product like charger, cable, plug or headphone only cover for 30 days.

Any accidental damage, liquid damage, damage with mishandling of item or due to pressure on screen damage does not cover under warranty.

Faulty products

USMAC eBay store provides a 3 month to 12 month warranty on ALL faulty small box products and pristine large appliances, applicable from the date of payment.

USMAC eBay store provides 3 months warranty on faulty non-pristine, large appliances, applicable from the date of payment.

If your item develops a fault within the warranty period, we may offer repair or an exchange for the same, or a similar product, depending on our current stock. If we don’t have stock available for an exchange we order faulty part and it may take some time to

To qualify for a refund the product must be:

• In the same condition as supplied to you
• Complete with any accessories and free gifts offered with it
• If possible, with the original box and packaging

The above warranties do not cover non-faulty products, nor issues caused by accident, neglect, misuse or normal wear and tear.

If a product is returned as faulty but found not to have a manufacturing fault or if a fault has developed as a result of accident, neglect or misuse, no costs will be refunded.

Serial numbers of all parts and products will be verified against the returned item/s. If the serial number/s of the returned item/s are found not to correspond with the original serial number/s, no costs will be refunded.

Any form of investigation, intervention or repair undertaken on your purchase by any party other than Manufacturer will result in the invalidation of the applicable product warranty, and a return will not be accepted and no costs will be refunded.

All warranties are non-transferrable.

Exchanges

The eBay store sells some end-of-line products, so this type of stock is limited and we may not have a direct replacement available for an exchange.

If replacement is available and we accept it’s our fault we do swap of product with DPD swap service.

All exchanges are at the discretion of USMAC/COSMAC eBay store.

The exchange of CD's, DVD's and computer software may be restricted to the same product.

Refunds

Your account will be refunded once we have received your return.

In all cases, goods must be received before refunds are given.

We’ll email you once our warehouse receives the item it normally take 24-48Hrs.

You can expect your refund to be processed within 48 hours of us confirming we have received the item. You will receive an email confirming your return has been received and a refund has been processed.

Express delivery costs will only be refunded if you notify us within 30 calendar days of delivery, and

• You received an incorrect item.
• You received a damaged item.
• You received a faulty item.

Please note that it can take up to 5 days for a refund to appear in your account.