DESCRIPTIONVAIOS is an Automotive fit out specialist company providing high quality products and installation services for your Car, Ute, Van and all other vehicles. Our trade Qualified Auto Electricians have over 25 years experience in the European and Australian industries and can customise installations to meet all your needs.
You can rest assured that our team of fully qualified installers and auto specialists will take the time to understand your needs and will make every effort to fulfill all your expectations and requirements, you can be sure that your work will be done in a professional and expert manner on time; every time!
We take great pride in our work and treat every vehicle as if it was our own. We always guarantee 100% satisfaction with all our products and services.
Latest Update on January 1, 2025
From the date of purchase on, all cameras are covered by 18 months warranty, all accessories are covered by 12 months warranty.
You could contact the store where place your order firstly, if they cannot help you out, then please contact us for further support.
VIOFO also has Product Registration Program to help customers extend the warranty by 6 months, once registered, the camera warranty time will extend from 18 months to 24 months.
We're always listening to our customers because we want ownership of VIOFO dash cameras to give the absolute best experience available. It is our utmost duty to provide top-quality products with fantastic warranty coverage, the highest level of customer service and great technical support.
If you have any questions, comments, or suggestions, simply follow the below options to contact us via eBay messages
If our tech support team is unable to successfully troubleshoot your camera issue, we will issue you an RMA (Return Merchandise Authorization) number and instructions.
Return Instructions:
DOA (Dead on arrival) items
If the product (except for DIY kits) has arrived broken, please contact us within 3 days from the day you received it.
About unsatisfactory products
If you are not satisfied with your purchase, you can return it within 3 days from its delivery date to receive a refund of your purchase minus the shipping fees or an exchange. You will have to pay the shipping fees both ways if the reason is not related to our mistake. Please ensure to return the item with its original packaging and in the same conditions in which you received it.
Within 90 days
If there are any product quality problems that are not caused by artificial factors such as dis-assembly, misuse, drops or falls, water damage, unofficial firmware, software modifications or any other causes of damage, we will cover the return shipping fees based on the shipping receipt you will provide only if these charges are worth less than A$20.
After 90 days from shipment
To request an RMA (Return Merchandise Authorization) number from VIOFO Support, contact us here. VIOFO will provide you with an RMA form. Package products along with a copy of the RMA form.
Write the RMA number on the outside of the box and send it to the address provided by us in our RMA email. RMA items must be returned 15 days from the date the RMA was issued.
We will provide replacements for cameras that have manufacturer’s defects. The buyer is responsible for shipping the products back to us.
Returns/replacements after 90 days may be subject to shipping, repair or replacement costs.
Limitations of Liability
- Vaioshub is not liable for any damages, accidents, or injuries that occur during the use of the dashcam or natural disasters./
- Dashcams are used as a recording device during accidents, however we do not guarantee the proper recording of all videos in case of an accident. Accordingly, we are not responsible for losses due to damages of recorded files, recovery of lost files, and failure.
- The dashcam is not a substitute for attentive driving or other safety precautions and should not be relied upon for emergency detection or avoidance.
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Shipping option
Domestic (Australia) 2 to 8 business days $10
International Shipping
We offer international shipping to the following countries: [list of countries].
Shipping option
Estimated delivery time
International 6 to 27 business days $20
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. VAIOS is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us via eBay messages with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible via eBay message with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us via eBay message
We accept all payment options accepted by eBay such as Google Pay, Apple Pay, Mastercard, VISA and Afterpay*
Due to eBay policy changes, we can no longer take calls directly to us, please reach out to us via eBay messages and we will get back to you shortly.
Thank you
