Regarding the tariff tensions between the U.S. and China, we will pay any applicable duties through our carrier. You don?t need to cover any tariffs?simply place your order as usual.
Efficient Response & Collaboration
a. Prompt Processing: We guarantee swift handling of orders and email inquiries. Responses during public holidays will be provided on the next business day. Thank you for your understanding.
b. Shipment Verification: For your satisfaction, we email actual product photos for confirmation before dispatch. Shipment proceeds upon approval; orders may be canceled anytime if unsatisfactory.
Precision Protective Packaging
a. Safety Priority: Through rigorous material selection and testing, we ensure models withstand international transit, arriving in pristine condition.
Premium Logistics
b. Trusted Carriers: We exclusively partner with eBay-recommended logistics providers for their expertise, compliance with eBay standards, and secure delivery.
Customs Duty Optimization
a. Reasonable Declarations: We legally declare optimized values to minimize import taxes.
b. Transparent Risks: Customs enforcement varies globally. Duties may apply despite our efforts, especially in strict jurisdictions where authorities verify eBay transaction prices.
c. Active Support: Should duty issues arise, we provide documentation and solutions for seamless resolution.
Exchange Policy
Flexible Replacement: Dissatisfied customers may exchange for alternative models (terms subject to discussion).
Customer Feedback Guidelines
Artisan's Passion: Our painters treat every model , infusing mastery and dedication to achieve perfection.
Resolution Channels:
a. General Inquiries: Contact us for order adjustments, quantity changes, or price/shipping negotiations.
b. Quality Concerns: If expectations aren't met, email us immediately for guaranteed solutions.
c. Listing Errors: We apologize for occasional inaccuracies and welcome correction requests.
Share Your Experience: Satisfied customers are sincerely encouraged to leave reviews. Your recognition inspires our team and guides fellow collectors.
Core Commitment:
Your satisfaction drives our improvement. We continuously refine products and services to deliver exceptional experiences, building lasting partnerships for remarkable model collections.
Pricing Policy
Due to official listing-price limits, any amount exceeding the cap will be added to the shipping cost. Please check the shipping fee before placing your order.
Store Services
Core Offerings:
a. Custom Painted Models: Premium model collectibles (as displayed), quality assured.
b. Bespoke Painting Services: Personalized model painting commissions.