IM Expressions' Boutique is a respected and much loved eBay seller. We sell branded products, custom embroidery, ceramics, sports memorabilia, clothing, and many other new and preowned items. We have over 1,000 different items and are posting new items dailey/weekly.

We are a genuine seller offering quality items at lower prices. Every item is carefully packaged using the latest technology to ensure safe shipment to you. Take advantage of discounts by purchasing multiple items and save on shipping. The more you buy, the more you save, and the happier your wallet will be. Happy Shopping and Enjoy your visit!

We accept payment by PayPal and Credit / Debit cards entered on eBay only. You must be registered with PayPal or eBay to buy from us.

SHIPPING POLICY

We ship orders from our warehouse in Saint John, Kansas, Monday-Friday and tracking information will be emailed to you. If you do not receive a tracking number, please check your junk/spam folder prior to contacting us. All orders paid using PayPal will only be shipped to confirmed addresses as required by Paypal’s Protection Policies.

We ship to these addresses using United States Postal Service (USPS) unless you request another method (which may increase the shipping cost).

Signature Required:

All orders over $150.00 USD will be shipped signature required, as per PayPal’s Protection Policies. Any packages shipped to multi-unit structures such as businesses, apartments, duplexes, etc. will also require a signature.

Lost or Damaged Items:

In the rare event that your package is lost or damaged, please proceed according to the following protocol: If the parcel appears to be lost based on the tracking information from the carrier or if it has been more than 15 business days since we shipped the package, please contact us to begin a trace on the shipment. NOTE: USPS Loss claims can take 21-60 days for USPS to complete their end of the trace investigation. We cannot begin an insurance claim until USPS deems the package lost.

If the package is visibly damaged upon delivery, (Note: Only open the package in the presence of the carrier). Otherwise, do not attempt to open it, leave the package in as-received condition and contact the carrier within 1 business day to report the damaged package. After contacting the carrier, contact us immediately to begin an insurance claim. Please include your full name, address, phone number, and eBay item number with your notification.

Failure to report loss or damage in a timely manner may result in denial of the claim. You have up to 5 days after receipt of goods to notify us if the item is damaged and/or incorrect.

Once an insurance claim is approved, we will replace the item in question or issue a refund for the value of the claim if the items cannot be replaced.

TAX

Sales Tax is assessed to each order shipped as per state law.

RETURN/EXCHANGE POLICY

We do not allow returns and exchanges on item(s) unless stated otherwise in the respective listing. You must obtain a Return Authorization Number prior to returning any merchandise.

Note: Any items returned without prior approval will be refused.

Note: Any shipped orders REFUSED or UNDELIVERED to the customer and returned to our location will be assessed a 20% restocking fee and the freight charge.

PAYMENT INFORMATION

Payment must be completed at time of ordering.

We accept the following payment methods:

- PayPal

- MasterCard, Visa, American Express, Discover via PayPal

RETURN/EXCHANGE POLICY

We do not allow returns and exchanges on item(s) unless stated otherwise in the respective listing. You must obtain a Return Authorization Number prior to returning any merchandise.

Note: Any items returned without prior approval will be refused.

Note: Any shipped orders REFUSED or UNDELIVERED to the customer and returned to our location will be assessed a 20% restocking fee and the freight charge.

At IM EXPRESSIONS, we are committed to providing our customers with the best possible on-line shopping experience.

This includes a commitment to excellent customer service, even after your order has been delivered.

Please feel free to submit any questions or inquiries regarding your order by sending us a message through the eBay messaging system.

Our customer service department will respond to eBay messages within 24 hours Monday - Friday, 8 am - 5 pm EST.