FAQ

Q: Will we receive products that are not working properly?
A: We will test the product before delivery to ensure it works properly and send a picture to confirm, please rest assured to purchase.

Q: Are all products ready in stock? When is the delivery date?
A: All products that can be paid are in stock and we will ship them within 48 hours after payment.
Q: After receiving the product, how to install it?
A: You can complete the installation through our installation manual, you can also contact our after-sales staff to guide you finish the installation, we are available 24 hours.

Q: Can we return the product if we are not satisfied?
A: We have participated in the free return service. If you are in the United States, Canada, Australia, Britain, France, Spain, Germany, you can enjoy this service.

Q: What are the benefits of becoming a store fan?
A: Follow our NORXI store, get an extra 2% discount on all products, participate in fan activities and enjoy VIP customer service.