Please email us with further questions or concerns regarding our return policy.  Upon receiving your wig, please check to make sure that you have received the correct color and wig before opening the package.   Incorrect or damaged items will be replaced if the item is in unworn and in factory sealed condition. All items returned must accompany a confirmation letter from Jenny's HairSense. (We do not accept returns without confirmation letter. The item/items will be returned to sender at sender's expense. NO exceptions.).  Once item is received, our team of associates will exchange the incorrect/damaged wig upon inspection.

Carefully review the item description before bidding. Color quality may vary depending on your monitor's resolution selection, different lighting effects and individual perceptions.  These are just a few of the many possible reasons.  Therefore, please make all inquiries prior to bidding and choose your selections carefully. Please make your color selection base on color numbers and description.  Do not reply on pictures. 

Make sure to visit the following pages for our store/purchase policies and other helpful information.

Did you know that we offer shipping discount?  Please click for more information!