eBay

Payment

Payment Information

Immediate payment is required upon selecting "Buy It Now" or upon checking out through the basket. We only accept payment via PayPal.

When making a payment to us via PayPal, you can use your existing PayPal account. No financial information, passwords, credit card numbers or personal information other than your name, email address and shipping address is received by us.

Although PayPal is extremely secure, Jecar is not responsible for protecting the personal information you share with them. You are encouraged to read the related PayPal policies carefully.

Promotional:Please note that website discounts, coupons, and gift cards are not valid for use on eBay.

Return

-We hope that you will be pleased with your order. However, in the event that your order is not suitable, we are happy to accept returns for a refund (excluding postage) or an exchange with 30 days of purchase.

-It is very important that you include a note with your eBay ID, name, reason for returning and return requirements.

-In the event of a return, the customer is responsible for postage costs. It is highly unlikely that a product may be faulty, however in the case returning postage will be refunded on arrival.

Exchange and Refund Process

Returns are handled on a daily basis therefore your exchange or refund will be posted on the day that your return arrives; you will also receive an email to confirm this. Exchanges will be posted to the address associated with the original order (unless otherwise stated) and refunds will be issued to the original payment method only.

PLEASE NOTE: All products that have been used or original packaging is incomplete will be charged 25% restock free

Shipping

Delivery Information:

All orders are dispatched within 1~3 working day upon receipt of payment.

This is an insured and tracked service with a transit time of 1-5 working days depending on postal service selected. Delivery times may vary, especially during peak periods.

We currently ship to the United States.

About Us

Welcome!

Welcome to TESIN, one of the fastest-growing online retailers of automotive parts and accessories today! We're proud to offer all of the leading brands in performance gear, interior accessories, and style upgrades, at prices suitable for any budget. Most importantly, we back every one of our products with the best one-on-one customer service you'll find anywhere.

Customer Service

Forget about those faceless online stores that hide behind hard-to-find contact info and robotic phone menus. At TESIN, serving our customers is priority number one. That's why, when you give us a call or chat with us online, you'll be communicating with a real person right here in Illinois. Whether you have questions about a particular product, want to place an order, or need to return an item, our experienced sales and service staff is ready to take your call. After all, YOU the customer are the most important part of our business!

Don't just take our word for it, either. TESIN is proud to be a Better Business Bureau-accredited business with an A+ rating, a Google Trusted Store, and a Bizrate Customer Certified Store. With these kinds of credentials, we're a company you can count on.

Customer Reviews

If you want the most real, road-tested info about one of our products, don't take it from us - let your fellow auto enthusiasts share their experiences with our Customer Reviews. All of our Customer Reviews are written by real Jecar customers who have used our products and want to share their opinions. From fit and finish to performance and durability, our Customer Reviews will help you decide on the perfect parts for your vehicle.

FAQ

Frequently Asked Questions

Q: How do I order?

A: You can place your order online at any time using eBay secure shopping cart.

Q: How do I pay for my order?

A: We accept Visa, Mastercard, Discover, American Express, PayPal.

Q: How will my order be shipped?

A: We offer Ground Shipping for US orders ONLY (including Alaska and Hawaii).

Q: What are your shipping and handling rates?

A: Shipping and handling rates vary by product. Almost all of our items shipped within the continental U.S. come with Free Shipping, however, due to weight and occasional handling fees some of our products have a shipping charge. All shipping fees will be displayed on individual items before you add them to your shopping cart and purchase them. For orders being shipped outside the continental U.S. we will add an extra shipping charge to the entire order. This charge will be displayed on the order confirmation page before you submit your order.

Q: How long does it take for the products to arrive?

A: Most items in stock ship within 1 to 3 days. Please allow up to 5 days for delivery. Some custom items are made to order, and may take 1-2 weeks to be shipped

Q: What is your return policy?

A: Read our Return Policy

Q: How do I check the status of my order?

A: We will email you an order tracking number when your order has shipped. Some of our products, including but not limited to custom seat and car covers, are custom made to order and require us to get the tracking information from the manufacturer. For such orders, please allow additional time for order status information.