INTERNATIONAL BUYERS PLEASE NOTE UNLESS USING THE GLOBAL SHIPPING PROGRAM
· International Buyers must use PayPal and send funds in US dollars. International Buyers allow 7-10 extra business days from date of purchase to time of shipment.
· Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
· Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
· These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges
· We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
If you are not completely
satisfied with your purchase, Audio & Video Universe offers a 30 day right
of return on most items subject to the terms and conditions identified below.
·
To return items, obtain a
Return Authorization (RMA) number via eBay. RMA numbers are valid for 30 days
after the original invoice date of the order and cannot be extended or
re-issued. We are unable to accept returns without an RMA number.
·
Return freight must be
shipped prepaid, and we recommend that you insure the package, as you are
responsible for risk of loss on all returned packages. We also recommend that you
make sure you pack the carton properly for return, as Audio & Video
Universe will not issue credit for product damaged en route back to us due to
poor shipping practices. We do not issue call tags for product returns.
·
Returned product must be
clean, undamaged, and complete with all manuals, accessories, documents and
packaging. The items must be in a resalable condition free of any non-removable
labels or writing on the product or product packaging, and the UPC code must be
intact for you to receive credit. The product must also have with it upon
return to us a copy of the original invoice or packing slip, and the
appropriate RMA paperwork must be completed and in our possession (preferably
with a copy enclosed in the box upon return). Products that are received by us
that do not meet these conditions will be subject to additional charges and/or
will not be processed as returns, and we will attempt to contact you to
determine the disposition of these goods prior to their disposal.