Delivery
Orders received before 2pm Monday to Friday will be despatched the same day. Orders received after 2pm Friday, Saturday or Sunday will be dispatched the following Monday. Orders received after 2pm will be treated as having arrived the following day.
All goods are dispatched, professionally packed, on a signed for service. In most cases our carrier can leave the goods in a safe place, or with a neighbour for no extra charge. Should you require this service please detail it in the notes when placing your order together with a contact telephone number.
If you do not receive the goods within fuve working days (Monday to Friday) of placing your order we would ask that you contact us. We can then investigate the problem and authorise a replacement where necessary.
If you wish to purchase more than one listed item, we can usually ship these together for a reduced overall carriage charge. In this instance please contact us before paying so that we can advise you of the combined carriage charge.
Hours of Business
Our normal hours of trading are 09:00 until 17:00 Monday to Friday, however we do observe national holidays and are closed between Christmas and the New Year
Guarantee and Returns
All products sold by Water Heating Online come with a standard manufacturer's guarantee unless otherwise stated. This does not apply to items of old or obsolete stock.
In line with the Consumer Contracts Regulations we offer a 14 day period from receipt of goods in which you can initiate the return of your purchase. We would ask that you contact us before returning the goods so that we can advise the best way to return the goods. Please note that goods must be returned complete and in the original protective packing, the manufacturers packaging should also be complete and undamaged.
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