3 Year Limited Warranty details
Leoch LAGM
Leoch XR XTREME
Leoch LDC
This Limited Warranty is designed to protect you against manufacturing defects. It does
not cover: ● Damage due to improper installation; loose terminal connections, under-sized
cabling, incorrect connections (series or parallel where not specifically
supported), short circuits or reverse polarity connections ● Loss of Capacity and running time within the limited warranty period. The
suggested capacity and cycle life is based on laboratory test conditions. The
amount of usable energy and cycles over the course of time will vary due to
applicational factors, usage pattern, discharge time, charging, maintenance &
climatic conditions. We do not guarantee your energy capacity and running
time over the course of the limited warranty
For example, cycling the battery more than 1 time daily, may cause the normal
end of life to occur before the end of the Warranty Period. Alpha Batteries
reserves the right to deny a warranty claim if the Product is determined, upon
inspection, to be at its end of life even if within the Warranty Period. Upon
inspection, an industry recognised MK International capacity tester will be used
and the results emailed to you.
We can only accept the deemed cyclic usage the battery has placed under
via detailed battery monitor and shunt data which records your cyclic
demand. We can not accept subjective verbal, written or suggested
patterns of usage over the period of limited warranty
● Environmental damage; inappropriate storage conditions; exposure to extreme
hot or cold temperatures, fire or freezing, or water damage
● Discharging or an open circuit voltage reading below 10.5v (fully discharged)
● Damage caused by incorrect charging including the use of unsupported lead acid
only chargers and split chargers that are not optimised for AGM charging or
charged at a voltage or current that exceeds or falls below the recommended
parameters as described. Mains charging of the product is required
periodically using a suitable and compatible charger (matching charge
profile) with at least 10% of charge current to battery capacity. For example,
10 amps of charge current for a 100ah Battery.
● Damage due to improper maintenance; under- or over-charging the Product, dirty
terminal connections, impact damage or collision
● Sulphation which is the chemical reaction caused by batteries left in a state of
discharge for a period of time. The key example of this is swollen sides on the
battery and a raised positive terminal. Such instances will be immediately
rejected under the warranty. This is not a fault with the product
● Any product returned or remotely diagnosed below 10.5v will be immediately
rejected under the warranty. Batteries below 10.5v is an indication of over
discharge and abuse. Batteries can not self discharge below 10.5v and can only
be caused by over discharge via an electrical drain when idle or insufficient
charging. Modern smart chargers will not recover batteries below 10.5v as they
require a minimum voltage in the battery to operate. This is not a fault with the
battery.
● Incorrect shunt value capacity. C20 capacity values to be used only. Details of C
discharge values can be found on the product specifications.
● Thermal Runaway caused by overcharging or poor connection which will
manifest itself by swollen cells and lids
● Product that was used on an over-sized inverter/charger (any inverter/charger
that is rated to 3200 Watts or greater) without the use of a
Manufacturer-approved current surge limiting device or shunt
● Product that was under-sized for the application, including an Air Conditioner or
similar device having a locked rotor start-up up current that is not used in
conjunction with a Manufacturer-approved surge-limiting device or shunt
● Product not stored in adherence to the Manufacturer’s storage guidelines,
including storage of the Product at low state-of-charge, 100% state of charge, at
temperatures exceeding 40 degrees C or placed on a continual float charge.
Permanent float charge is not necessary and will cause premature failure
which is not covered under this warranty
Warranty Process
The period of limited warranty is as shown on the product page and is from the date of
shipment. Faults and manufacturing defects can occur with any electrical device and we
aim to make the process as simple and pain free as possible. Alpha Batteries
guarantees to give a free repair or replacement with defects proven to be due to
manufacturing process (instead of customer abuse and misuse,loss of capacity and
running time or general wear and tear).
The warranty in non- transferable
It is important that you contact us as soon as you notice a fault with your battery. We
can talk you through a few simple tests that will help identify any issues. If we cannot
resolve the problem remotely then we will arrange to collect the battery from you,or you
can arrange the return yourself and return to our warehouse for testing. Any shipping
fees incurred for approved warranty returns will not be covered by Alpha
Batteries until the product is found to have a manufacturing defect in which any
return shipping costs will be refunded to you
Alpha Batteries advise that the average turnaround time for a warranty claim will
be between 7-14 days. We can not be held responsible for downtime or costs
incurred due to being without the product.
At the time of writing example courier return costs can be found below
85ah, 105ah, 115ah, 120ah, 130ah £19.98 per battery including Vat. Batteries must be
suitably packed and secure for transport. We accept no liability for damaged returns that
are not packaged securely. Please contact us if you are unsure
150ah, 160ah, 200ah,220ah & 260ah £64.98. Such items need to returned via
commercial network due to size and weight.
In the event of a proven manufacturing defect or battery failure that meets the above
warranty terms and conditions, we will either repair the battery (usually by
reconditioning) or replace the entire battery with an equivalent (or better) product from
our current range. The warranty is an exchange warranty only and no cash refunds
can be provided after 30 days.If we are unable to provide a like for like replacement
then we will refund the original purchase price.
If we cannot reproduce the problem, there is a loss of capacity but the battery holds
charge or if the defect or failure is found to have been caused by customer abuse or
misuse then we will return the battery to you, or if you prefer, we can recycle the battery.
Depending on the state of the battery, we may be able to offer a credit towards an
upgrade. Any shipping costs incurred as a result of a rejected warranty claim will
be charged to you.
This limited warranty is in lieu of, and manufacturer disclaims and excludes, all other
express warranties. Manufacturer further limits the duration of all, whether statutory,
express or implied warranties, including, without limitation, any warranty of
merchantability or fitness for a particular purpose, to the warranty period.
Manufacturer’s exclusive liability for breach of any warranty on the Battery shall be to
replace the Battery within the warranty period in accordance with the terms of this
limited warranty. In no event shall Manufacturer be liable for any loss or damages of any
other kind, whether direct, incidental, consequential including lost profits, exemplary,
special or otherwise, including any lost profits or removal, shipping, or installation
expenses.
EXCEPT FOR THE WARRANTY SET FORTH ABOVE, SELLER MAKES NO
WARRANTY WHATSOEVER WITH RESPECT TO THE GOODS, INCLUDING ANY (A)
WARRANTY OF MERCHANTABILITY; OR (B) WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF
DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.
Some countries do not allow limitation on how long an implied warranty lasts or the
exclusion or limitation of incidental or consequential damages, so the above limitations
may not apply to you. This warranty gives you specific legal rights, which may vary from
country to country.This warranty shall be governed by and interpreted in accordance
with UK law. This warranty is understood to be the exclusive agreement between the
parties relating to the subject matter hereof. No employee or representative of
Manufacturer is authorised to make any warranty in addition to those made in this
agreement
To make a warranty claim a valid order number must be provided