*Unwanted Goods:
We offer a 30 day return policy. Once you inform a member our team, you can then return the parcel within 30 days of receiving the goods. This is under the following conditions:
-- The item must be unused and in a resalable condition otherwise are not eligible for a refund. Items returned after 30 days or with poor condition packaging will be subject to a deduction of 15% restocking fee.
-- Carriage charges for returning unwanted parcels or items ordered in error are at your expense, we cannot be held responsible for this.
-- Please use a traceable service, otherwise there is a possibility the courier could misdeliver your goods and your parcel will not be relocated. We cannot be responsible for which courier you choose to return any items back with.
*Order Cancellations:
Once you place an order with us, there is only a short time frame we are able to cancel that in. This is even shorter if you have selected a Next Day delivery option. Please contact us immediately by and our team will do their best to arrange this for you. Please note:
-- Emailing us that you wish to cancel your order does NOT guarantee its cancellation. Only once the order has been confirmed as cancelled by a member of our team is this the case.
-- Once an order is in the despatching process, we are then unable to cancel it.
-- We do not take financial responsibility for the cost of the return of any products ordered in error or that are no longer wanted.
-- If a parcel is returned to us due to it being refused, a $30 fee will be deducted from your refund.
*Damaged/Incorrect Goods:
If you need to return an item due to an error we have made or because your item is damaged, please contact our team within 7 working days*Who will resolve this with you (*This varies per courier). It is highly important that you check your goods as soon as they are received.
*Faulty Goods:
If your item arrives faulty, you must report it to us within 24 hours. The item can then be collected and refunded or replaced. Any items reported as faulty outside of this time frame will need to be dealt with under the warranty. Please contact our team via phone or email who will advise on the warranty procedure, or visit the product in question on our website where the warranty procedure is explained online.
Once any return is received back we will process it within 7 days.