IMPORTANT INFORMATION

Verify Compatibility Before Purchasing
Please confirm that the part is correct for your vehicle, transmission, and application before placing your order. Review the description, part numbers, and fitment details carefully. If you need assistance, contact us before purchasing.

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Return shipping for items ordered in error is the buyer’s responsibility, unless otherwise provided by the listing’s return policy or applicable eBay protections. Please select the return reason that accurately describes the issue.

Inspect Upon Receipt—Before Installation
Inspect all items immediately upon receipt for damage, missing components, and correct application. If you discover a problem, contact us promptly with your order information and clear photographs of the item and packaging. Retain all packaging until the issue is resolved.

Do not install or use a damaged or incorrect part. Professional installation is strongly recommended. Always follow the manufacturer’s installation procedures.

Genuine Ford OEM Parts & Packaging
Products identified in our listings as genuine Ford OEM parts are purchased in bulk directly from Ford Components. These items may arrive in bulk or non-retail packaging rather than traditional dealership packaging.

Part numbers may be removed under our supplier agreement so that returns are processed through Whatever It Takes Transmission Parts rather than a dealership. These packaging and identification differences do not change the part’s quality or intended fit.

SHIPPING

Processing & Delivery
Orders ship within one business day after payment is received, Monday through Friday, excluding holidays.

Standard shipping is provided through USPS or UPS Ground, with delivery generally estimated at 5–7 days. Please refer to the estimated delivery date shown in your order. Carrier transit times may vary.

Expedited shipping and local pickup are available. Contact us before purchasing if you need a shipping quote or special arrangements.

Signature Required
Packages valued at more than $500 require a signature upon delivery.

Inspect Upon Receipt
Inspect your package and its contents immediately upon arrival and before installation. Report shipping damage, missing items, or incorrect parts promptly. Include photographs of the item, shipping label, and packaging, and retain all packing materials for review.

Do not install or use a damaged or incorrect part.

Shipping Address
Please verify your shipping address before completing checkout. If you have provided the incorrect shipping address; you must CANCEL the order and place the order again using the correct address. If a package is returned because the address you provided was incorrect or incomplete, you may be responsible for additional shipping costs.

International Orders
Buyers are responsible for applicable import duties, taxes, and customs charges, except where these are collected or handled through the shipping program used at checkout. Please monitor tracking and respond promptly to customs or carrier requests.

For shipments returned because required charges were not paid, refunds and shipping charges will be handled according to the applicable marketplace and shipping-program policies.

RETURNS

30-Day Returns
Eligible items may be returned within 30 days of delivery, in accordance with the return policy shown in the listing.

For a change-of-mind return, the item must be unused, uninstalled, and in the same condition in which it was received. Include the original packaging, components, and accessories.

Warranty Returns vs. Standard Returns
Please note that different procedures and shipping rules apply depending on the type of return:

• Standard Returns (Changed Mind / Not Needed): Must be requested within our standard return window, and items must be returned in brand-new, uninstalled condition in their original packaging.

• Warranty Returns (Defective / Failed Parts): Apply only to covered items that fail during the warranty period. Do not initiate a standard return for these items. Instead, follow the step-by-step process outlined in our Warranty & Limitations policy to obtain a Return Merchandise Authorization (RMA) or evaluation instructions before shipping the item back.

Inspect Before Installation
Inspect your item immediately upon receipt. If it arrives damaged, incomplete, incorrect, or otherwise does not match the listing, contact us promptly with your order information and photographs. Do not install or use a damaged or incorrect part.

Items Ordered in Error
Please verify compatibility before purchasing. Return shipping for items ordered incorrectly or no longer needed is the buyer’s responsibility, unless the listing or applicable eBay policy provides otherwise.

For an item that arrives damaged, defective, or not as described, return shipping will be handled according to eBay’s applicable policies.

Installed, Used & Remanufactured Items
If you experience an issue after installation, contact us promptly so we can assist with troubleshooting and review the applicable warranty or return options. Any replacement, exchange, or refund will be handled according to the listing terms and applicable eBay protections.

Product-Specific Exclusions
Fluids, used items, tools, and single-use products may be excluded from change-of-mind returns when the exclusion is disclosed in the listing and permitted by eBay. These exclusions do not override protections for eligible damaged, defective, or incorrectly described items.

Return Instructions & Refunds
Start your return through your eBay order and follow the instructions provided. Package the item securely and include all original contents.

Where permitted by eBay, an eligible refund deduction may apply if the item is returned used, altered, damaged, or incomplete and has lost value. Any deduction will follow eBay’s requirements.

The listing’s return settings and applicable eBay policies govern all returns.

WARRANTY & LIMITATIONS

Warranty Availability

Not all products sold by Whatever It Takes Transmission Parts include a warranty. Warranty coverage applies only to products expressly identified as having a warranty at the time of purchase.

Please refer to the original product listing for the applicable warranty period, coverage, and product-specific requirements.

What Is Covered

For products carrying a warranty, coverage applies to defects in materials or workmanship under normal, intended operating conditions, subject to the stated warranty terms.

If a covered defect is confirmed, Whatever It Takes Transmission Parts may replace the part or refund its original purchase price, at our discretion and subject to applicable law and marketplace requirements.

What Is Not Covered

• Normal wear and tear.
• Damage caused by improper installation or incorrect application.
• Damage caused by misuse, abuse, neglect, accidents, or modifications.
• Damage caused by overheating, contamination, improper lubrication, or inadequate maintenance.

To the extent permitted by law, coverage does not include installation, removal, diagnostic labor, towing, downtime, loss of income, or damage to related components or the vehicle.

Inspection & Installation

Inspect the item immediately upon receipt and before installation. Report damage, missing components, or incorrect parts promptly. Do not install a damaged or incorrect item.

Professional installation is strongly recommended. Follow all manufacturer instructions and applicable installation procedures. Damage or failure caused by improper installation is excluded from coverage.

Requesting Warranty Assistance

Contact us with your order number, part number, a description of the concern, and any supporting photographs or diagnostic information.

• For Sonnax & RevMax Parts: You must obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Returns for these brands without a valid RMA number will not be processed and may void your claim.
  

• For All Other Brands: We will review your submission and provide instructions for evaluation and any required return.

Coverage Limits

This limited warranty applies to the purchased part only. To the extent permitted by law, liability under this warranty will not exceed the original purchase price of that part.

These terms do not limit rights or remedies provided by applicable law or eBay policies.

CORE POLICY

This policy applies only if you paid a refundable core charge with your purchase. Any refundable core charge and applicable core-return requirements will be clearly stated in the product listing.

Return Deadline & Eligibility

• Cores must be returned within 30 days of the original purchase.
• Cores must exhibit normal wear and tear.
• Core credit is subject to inspection and the requirements stated in the product listing.
• If the product’s stated warranty includes a core-return requirement, that requirement also applies, subject to applicable law.

Preparing Your Core for Return

1. Drain all internal fluids completely.
2. Wrap the core in a sturdy plastic bag to contain any residual fluid.
3. Repack the core in the original box supplied with the replacement part. This helps us identify and process your return.
4. Use sufficient packing material to prevent movement and damage during transit.
5. Securely tape the package closed.
6. Clearly mark the outside of the box “CORE RETURN” in large letters.
7. Include your order number and contact information inside the package.

Return Shipping & Core Credit
The buyer is responsible for core-return shipping costs when returning a core for a refundable core charge.

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Please use a trackable shipping service and retain proof of shipment. Whatever It Takes Transmission Parts is not responsible for cores lost in transit or damage caused by inadequate packaging. International core returns may also incur duties, taxes, or customs charges for which the buyer is responsible, where permitted by applicable rules.

Core credit is issued after the returned core is received, inspected, and approved.