DISPATCH TIMES

All orders are dispatched within 2-4 working days of receiving payment.

If the listing stated Collection only then we are unable to deliver and please consider this before bidding.

UK DELIVERY

UK orders are shipped using an Royal Mail Tracked 48 service unless otherwise specified.

INTERNATIONAL DELIVERY

We only accept international orders through eBay's Global Shipping Program. If you are based outside the UK and order without using the Global Shipping Program, your order will be cancelled and we'll contact you to see how you wish to proceed.

We are unable to combine shipping for international orders.

30 DAY RETURNS

We accept all returns within 30 days of your order being received.

CHANGE YOUR MIND

In the case you no longer wish to purchase an item you've received, please contact us or open a return case through eBay. Ship the item back to us in the same condition it was sent, and we will provide a full refund via PayPal.

DAMAGED ITEMS

In the unlikely event that an item is damaged in transit, or is otherwise not what you were expecting, please message us and let us know. Our team will be happy to assist, and process your return quickly and efficiently.

Important information for all buyers

To keep eBay and our teams safe we stay up to date with eBays safety, abuse and communication policies. We would encourage all of our buyers to familiarise themselves with the same. Please be aware we reserve the right to cease communication and make the relevant reports to eBay if the below policies are not followed. 

https://www.ebay.co.uk/help/policies/member-behaviour-policies/membertomember-contact-policy?id=4262#section2

https://www.ebay.co.uk/help/policies/rules-policies-buyers/abusive-buyer-policy?id=4374#section2

Can you provide additional details or photos of the item?

Yes. We are happy to check items within reason and provide additional photographs or information that you may require.

Please be aware that all accessories and accompanying pieces are included in the photographs. If something is not shown in the photographs, please assume that it is not included. Listings cannot be split and must remain as a whole lot.

When will our team be available to you?

Our team will be available to answer all questions and details Monday-Friday 8am -4pm.

Our inbox is monitored over the weekend for urgent queries but details/additional photographs requested will be provided on Monday.

Do you combine invoices and reduce postage?

Where possible, we do combine postage for UK orders within a maximum of 6 days from when the first auction is won. Please contact us within this time frame and before making payment once you have finished shopping.Please note combined postage is not a guarantee. Once a combined invoice as been issued, no further items will be added to this. Additional items are 50p and breakable fragile items are £2. Combined shipping is not available for items located outside of our main fulfilment hub.

Can I pay in cash?

We only accept payment via eBay managed payment systems.

Is Collection available?

You are welcome to collect any purchase from our eBay hub (CV21 1SG). Please message us before payment so we are able to send over a collection invoice. Please note we do ask for 24 hours’ notice for collection once paid.

Do you accept buy it now offers?

Unfortunately, we do not accept offers on our auctioned items. This is to ensure that the item reaches the best possible sale price for our charity and to not disappoint any of the current watchers/bidders. Please, if you wish, feel free to place a bid if you are interested.

When will my order be dispatched?

The warehouse aim to despatch items within 2-4 working days from date of payment (this does not include weekends). At the despatch stage, you will be issued with a Royal Mail tracking number which will allow you to follow the status of your delivery. We are unable to hold orders.

Can I cancel my order?

We do not allow auctions to be cancelled once the auction has concluded. We are happy to assist with cancelling bids if there are less than 24 hours remaining until the auction end. All information is present for bidders and buyer to take into account before bidding.

Do you ship internationally?

For all shipping information we would advise to refer to our postage and payment section in our listing, this provides information on where we do and do not ship to as well as GSP shipping estimations.

At Barnardo's we believe in children no matter who they are, what they have done or what they have been through. We will ensure their needs are met and their voices are heard.

This belief started with our pioneering founder, Thomas Barnardo, who stood up for the most vulnerable children in society.

We continue to fight for the UK's most vulnerable children to realise his dream of a world where no child is turned away.

Our vision is his vision: a world where no child is turned away.

Our purpose is to change the lives of the UK's most vulnerable children.

OUR MISSION

- Reach and help those children whose voices are unheard and whose needs are unmet.

- Defend, safeguard and support them at key moments to change their lives for the better.

- Fight to change policy, practice and public opinion.

- Inspire our people and partners to unite behind our purpose.

We value and embrace diversity, and are committed to creating a society for our staff, our volunteers and the children we work with that is free from discrimination, victimisation and harassment.