eBay

About Us

We are a reseller of Women's, Men's, and kids' footwear. We obtain our inventory from retailers, which includes dead stock, floor samples, and customer returns. We ensure the shoes are clean and salable and price them fairly. We add new items every day, so you can see something different every time you visit. Some of the shoe brands we carry are New Balance, Nike, On, adidas, Clarks, Merrell, Skechers, Keen, Vionic, Under Armour, Cole Haan, Timberland, Reebok, Sam Edelman, Propet, UGG, Dr. Marten, Converse, Asics, VANS, ECCO, Mizuno, Jessica Simpson, Spenco, Whitin, Saucony, Columbia, Madden Girl, Badgley Mischka, Trotters, Franco Sarto, Life Stride, Walk Hero, Easy Spirit, Topo, and the list goes on and on.



We also have a good selection of add-on items for you to peruse. We carry a large selection of t-shirts, sweatshirts, sweatpants, and sunglasses, and in the fall you can also find warm coats and boots at good prices. We are generally 20-30% below retail, and we try to maintain a good selection of sizes. 



People ask me why we do this. Well, I found myself just sitting around after I retired, and I started doing this as a hobby. One of my careers was as a Retail Buyer, which I did for about 20 years. Now, we are thriving and selling hundreds of items every month. I don't have time to sit around any longer, and I love what we do.



I hope you enjoy shopping in our stores as much as I enjoy stocking them. 

 

Tom Cato, Owner, SoleComfort.shoes

Payment

All payments that you use for your eBay purchase are processed through eBay-managed payments. If you have questions about the types of payment accepted, please contact eBay Support. If you have any questions about the types of payments we accept on our SoleComfort.shoes website, please see the bottom of the web page. Our preference is PayPal, which allows you to use any credit or debit card you wish.

Taxes are charged on all purchases, whether on eBay or SoleComfort.shoes

Want to purchase multiple items and save on shipping? If you plan to purchase multiple items to save on combined shipping, DO NOT PAY until all items are in your cart. Once you are ready to check out, send us a message and we will figure out the shipping costs for you. Items must be purchased using the same user I.D. If you are buying multiple items to save on COMBINED SHIPPING, items must be checked out at the same time, with ONE payment.

If you pay for an item before I give you the combined shipping costs, I can not go back and change anything, and you will lose the chance for combined shipping.

OUTSIDE THE U.S.

Listings on eBay use the eBay Global Shipping Program (GSP). We use this service for reliability. All International shipments are sent via USPS to Chicago, IL (eBay's shipping point for overseas orders) and can take 4-8 weeks to arrive due to customs delays, but typically arrive within 2 weeks. Customs fees may be extra and are imposed by your local regulations. Right now, we are not shipping outside of the US on our SoleComfort.shoes website.

Shipping

We ship most of our products through the United States Post Office (USPS) and use Ground Advantage.  We get discounts using this method, and we pass them on to you.  If you are buying through eBay, the shipping costs are posted for each item. You want to make sure you enter the delivery zip code correctly so you get the correct shipping costs. You will also have the option to use USPS Priority Mail, but the prices are significantly higher, and you will generally trim only 1 day from transit times. We don't get discounts on USPS Priority Mail. Our transit times are 3-5 days for Ground Advantage and 2-3 days for Priority. We mail out of Denver, so Shipping prices are less and times are shorter than if we were on the coast.



If you are shopping on SoleComfort.shoes, the shipping costs are more linear. We still use USPS Ground Advantage as our primary shipper, but we also have access to FedEx and UPS.   We charge $9.95 on orders under $100.00, and orders over that are FREE.

Returns

We accept returns of new merchandise that is not in clearance mode.  Each listing will state if the sale is a FINAL SALE, not returnable/refundable.  We also do not accept returns or refunds on pre-loved or manufacturer-defect items.



All returns must be made to us within 14 days of delivery to your home and received by us within 14 days thereafter.

 


If you would like to return something, it must be in the same condition that it was when it left our warehouse. We retain the right to charge a 15% restocking fee on all returned goods that were listed accurately. We will not refund items at full price (or, in most cases, at all) that have been worn, opened, or have cigarette, cooking, or other odors on them. 



All returned items require pre-authorization through either eBay or by contacting us first and getting a Return Authorization (RMA).  We will issue a postage label for you to return the goods.  If you choose to send the return using a label you bought yourself, you will not be refunded for that expense. We DO NOT refund the original shipping costs; only the price you paid (less coupons or discounts) and tax are refunded, unless approved by us at the time of requesting an RMA.



The return address will be on the label you get from us.

How do we get shoes?

We receive our shoes from other retailers that only have one or two pairs of a style left in their inventory. They would rather sell us the shoes than mark them down or have them clog up their stock rooms. Retailers also sell off their inventory if the box is broken or no longer available. When we get these shoes, we rebox them in a generic box to send them to you.



Sometimes customers bought them and tried them on at home. This can lead to marks on the soles of the shoes. Please note that this is a common practice in the shoe industry. It does not mean they have been worn or that something is wrong with them. We make sure that all the shoes are clean and salable before we offer them to you.



There are times when we get shoes that have actually been worn and returned. We will find the Pre-Loved pairs and recondition them (clean, sanitize, and replace insoles or laces if needed). This is where you can get great discounts on shoes with pre-worn flaws. Most of those shoes look almost new, but we still pass the deals on to you.



Reconditioned or pre-owned shoes are FINAL SALE and not eligible for return or refund.

Cariuma High Stripe Leopard Print Canvas Sneaker Women?s 9 Men?s 7.5

About Us

Payment

Shipping

Returns

How do we get shoes?