Shipping Policy

We offer secure worldwide shipping with tracking and insurance on every order.

Economy Shipping

• Estimated delivery: 11 to 21 business days
• Online tracking included
• Shipping insurance included

Expedited Shipping

• Estimated delivery: 1 to 4 business days
• Fully trackable shipping service
• Shipping insurance included

Handling Time

Orders are carefully inspected, securely packaged, and dispatched within 2 business days after cleared payment.

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, public holidays, or carrier delays beyond our control.

Shipping Information

Please ensure your shipping address is correct before placing your order.

Once an order has been shipped, the delivery address cannot be changed.

Orders returned due to an incorrect address, refused delivery, or failure to complete customs clearance may require additional shipping charges for reshipment.

Customs & Import Duties

International buyers are responsible for any customs duties, VAT, taxes, or import fees required by their country's customs regulations. These charges are not included in the item price or shipping cost.

For European buyers: From July 1, new customs and VAT regulations apply. A 3 Euros customs/VAT processing fee will be collected by the delivery carrier at the time of delivery. Any additional customs duties or import taxes, if applicable, are also the buyer's responsibility.

Lost or Damaged Shipments

If the shipping carrier officially confirms that your package has been lost in transit, we will gladly provide a replacement (subject to availability) or issue a full refund.

If your package arrives damaged, please contact us within 48 hours of delivery with clear photographs of the package and the gemstone so we can assist you promptly.

Payment Policy

We accept PayPal.

Payment should be completed within 5 to 7 days after purchase.

Unpaid orders may be canceled and the item may be relisted.

30-Day Return Policy

Your satisfaction is our priority, and we proudly offer a 30-Day Money Back Guarantee.

Return Conditions

Return requests must be made within 30 days of delivery.

The gemstone must be returned in its original, unused condition along with the original certificate and packaging.

Buyers are responsible for return shipping costs unless the item received is damaged, incorrect, or significantly different from the listing description.

Original shipping charges are non-refundable where applicable.

A 10% restocking fee may apply only to buyer's remorse returns (such as ordering by mistake or changing your mind). No restocking fee applies if the item received is incorrect, damaged, or not as described.

Refunds are processed after the returned item has been received and inspected.

Gemstone Information & Product Photos

We make every effort to present each gemstone accurately and honestly.

Please read the following information before purchasing:

• Every gemstone is photographed individually under professional studio lighting.
• Images may appear enlarged to show the gemstone's details. Please rely on the listed carat weight (ct) and dimensions (mm) for the actual size.
• Actual color may vary slightly depending on monitor settings, mobile displays, lighting conditions, and screen calibration.
• Natural gemstones commonly contain inclusions, growth patterns, color zoning, or other natural characteristics formed by nature. These features are normal and should not be considered defects unless specifically stated otherwise in the listing.
• Carat weight and dimensions are measured using standard gemological equipment. Minor measurement tolerances may occur.
• Every gemstone includes the certificate specified in the listing. Please review the certificate details, item specifics, measurements, and photographs carefully before purchasing.
• We encourage buyers to purchase based on the complete item description, specifications, certificate details, and measurements rather than photographs alone.
• If you require additional photographs, videos, or any further information, please contact us before placing your order. We are always happy to assist.

Customer Satisfaction

Customer satisfaction is our highest priority.

If you have any questions before purchasing or experience any issue after delivery, please contact us through eBay Messages before opening a return request or case. Our customer support team is committed to resolving any concern quickly, professionally, and fairly.

We value every customer and appreciate the opportunity to provide quality gemstones with excellent service.

Thank you for visiting our store and for your trust and support. We look forward to serving you again.