It will be sent in a gift box via express post free of charge within Australia.
We offer a 7 day money back guarantee.
Re: Ebay Star Ratings
Dear customers, please understand that the star ratings are extremely important to sellers.
A one point mark-down can have a huge effect on us because we only have small sales numbers
We try very hard to provide excellent service & fast, free postage.
We offer a money back guarantee (no questions asked within 7 days of receipt)
& we answer questions within 24 hours 24/7 unless we are on annual leave.
So please, don't leave us anything but 5 stars without talking to us first.
We believe we offer superior service as our 100% feedback indicates
And we are always happy to chat to you about any concerns and work with you.
Any problems whatsoever, call us or message us and allow us the opportunity to help.
Thanks so much for your understanding.
POSTAGE
EXPRESS POST WITH SIGNATURE ON DELIVERY
INSURANCE IS AN ADDITIONAL COST TO THE PURCHASER IF REQUIRED
PACKAGING & HANDLING CHARGES ARE INCLUDED IN THE POSTAGE
RETURNS
WE ACCEPT RETURNS WITHIN 7 DAYS OF RECEIPT
THE ITEM MUST BE RETURNED IN ORIGINAL CONDITION AND BOX
IT MUST BE RETURNED VIA INSURED MAIL WITH TRACKING NUMBER PROVIDED
AT THE EXPENSE OF THE BUYER
A REFUND WILL BE PROCESSED ONCE THE ITEM IS RECEIVED AND HAS BEEN INSPECTED.
WHILST WE ARE HAPPY TO REFUND FOR ANY REASON WITHIN 7 DAYS,
THERE IS NO REFUND ON SHIPPING AND HANDLING CHARGES SO PLEASE CHOOSE CAREFULLY
THESE ARE THE TERMS OF OUR RETURN POLICY
FEEDBACK
WE TRY HARD TO DESCRIBE & PHOTOGRAPH OUR ITEMS WITH INTEGRITY
& DELIVER TO YOU QUALITY JEWELLERY AT REASONABLE PRICES
IF YOU PURCHASE FROM US, AND ARE UNHAPPY WITH THE ITEM
THEN PLEASE CONTACT US BEFORE LEAVING NEGATIVE FEEDBACK
BECAUSE WE WILL DO EVERYTHING WE CAN TO FIX THE ISSUE AND REMEMBER
... WE DO ACCEPT RETURNS
ABOUT US
WE ARE NOT JEWELLERS. TYPICALLY OUR LISTINGS ARE PRE-OWNED,
VINTAGE OR ESTATE JEWELLERY & THEREFORE A GENERAL LEVEL OF WEAR IS TO BE EXPECTED.
MOST CAN BE BROUGHT BACK TO BRAND NEW BY A SIMPLE CLEAN AND POLISH AT YOUR LOCAL JEWELLERS
WE TRY HARD TO DESCRIBE OUR ITEMS IN DETAIL & WITH INTEGRITY
AND TO ACHIEVE THIS WE INCLUDE SOME ENLARGED PHOTOS
SO THE BUYER CAN CLEARLY SEE THE DETAIL OF THE STONES
& WE ALSO TAKE SHOTS OF THE JEWELLERY ON THE BODY OR MANNEQUIN
TO GIVE AN IDEA OF THE TRUE SIZE
ALL ITEMS ARE SOLD 'AS IS' AND THE PHOTOS FORM PART OF THE DESCRIPTION
IF WE FIND A FLAW OR A FAULT WE WILL ALWAYS INCLUDE THIS IN THE LISTING
OUR GOAL IS TO MAKE SURE OUR VALUED
CUSTOMERS ARE TOTALLY SATISFIED WITH THEIR PURCHASE
& WILL BE REPEAT SHOPPERS WHO LEAVE A DESERVED 5-STAR RATING
THE EBAY STAR RATING IS VERY IMPORTANT TO US SO PLEASE,
ALWAYS FEEL FREE TO CONTACT US WITH YOUR QUESTIONS OR CONCERNS
BECAUSE WE WANT YOU TO BE HAPPY AND RATE US ACCORDINGLY.
OF COURSE, NO-ONE IS PERFECT! SO PLEASE DON'T BE TOO HARD ON US
IF WE MAKE AN OCCASIONAL ERROR
... AND, IF YOU ARE TRULY DISAPPOINTED WHEN YOU RECEIVE YOUR ITEM,
PLEASE CONTACT US BEFORE LEAVING NEGATIVE FEEDBACK
BECAUSE WE WILL DO WHAT WE CAN TO TRY TO FIX THE ISSUE.
*** THANK YOU FOR VISITING US ***