eBay

SHIPPING

All products are shipped with 100% in-transit Insurance.

- Shipping & Handling Fees Include Shipping, Handling, Packing Materials, Boxes, Fuel Charges and Warehouse Processing Charges

YOU WILL GET THE ITEM THROUGH COURIER WITHIN 4-10 WORKING DAYS AFTER REALIZATION OF PAYMENT

We do NOT accept P.O. BOXES - PLEASE PROVIDE A PHYSICAL ADDRESS

Timeframes – Delivery timeframes vary greatly depending on the destination country. These timeframe can range from 7 business days to 4-6 weeks depending on customs’ timeframes.

An international shipment that has remote shipping addresses needs to pay extra shipping charges. We will let the buyer know how much extra once the order placed. Failed to pay extra will be result in order cancellation and refund of the money.

FOR INTERNATIONAL SHIPMENTS, INVOICE WILL BE SENT WITH INTERNATIONAL SHIPPING CHARGES.

OCTROI, Custom DUTIES AND ALL OTHER LOCAL TAXES / CHARGES / LEVIES ARE NOT INCLUDED.

THE BUYER HAS TO PAY WHEN DEMANDED BY THE COURIER AT THE TIME OF DELIVERY.

Lost/Delay in-transit/Réfuséd Packages -

The seller is not responsible for any lost in-transit or delayed in-transit packages. Such packages will not be refunded unless are redirected back to us, subject to a restocking fee. Original shipping fees will not be refunded for réfuséd, undelivered packages & packages not collected/picked up.
For orders being shipped to temporary stay addresses - such as hotels & Airbnbs’ - we are not liable for failure to receive items in cases of late delivery, or lost packages.

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Any Charges related to Customs duty,Taxes or clearance tax per the rules of the Country to get the Parcel released are to be paid by buyer.

If buyer refuses to pay any customs and/or carried charges, and package ends up returning back to us we will charge the buyer for any customs and/or carrier charges plus Shipping cost to and from buyer (Buyer will get partly refund).

Request to all buyers

If you think that it is not as per your expectation, please contact us through eBay messages so that we can help you meet your expectations. We are doing our best to satisfy our customers. After that if you still see any problem please contact us via eBay messages. PLEASE PLEASE don't open any request or case on eBay or PayPal before contacting us. Even if a request or case is open accidentally, then that is also counting negatively on our performance. Once the case or request open, then we have to follow eBay policy and we can't go out of the way to help you. So once again please give us a chance to help you better. Please don't open any case or request. If we don’t help you, then you can tell eBay to help by opening a case.

This policy may be modified or changed without any further notice.

FEEDBACK

Please remember to leave us a positive feedback. Once we get your positive feedback,

We will leave you a positive feedback immediately. Take this opportunity to build your feedback score!

If for any reason you are unable to leave us a positive feedback, PLEASE CONTACT US FIRST! Please do NOT leave a negative feedback. Leaving negative feedback does not solve anything. Simply send us an email and we will work with you to resolve the problem in your satisfaction.

Returns Refunds

information &

Returns

Please do not buy if you are not absolute 100% sure you want the item. If there are irremediable defects with the devices, you can return them back to us for repair or replacement or full refund.

If you have any problems with your purchase please contact us within 3 working days from receiving the item.

All items are send out with Free Full insurance. Please do check the item before signing for it and receive it. If you do receive it and item was damaged during transport then couriers insurance will not be valid

All returns must be pre-authorized and please contact us with the reason for your return

All items must be return unused in their original packaging, with full box & its contents.

All returns must be sent to us within 14 days from the day you receive delivery of the item(s).

For the first 7 days after receiving your item: Please note if the return is due to change of mind then all returned box(es) opened goods are subject to a 20% restocking fee. Any refund will be reduced by 20 % of the total cost to cover our general administration & warehouse restocking cost and the fact that item cannot be sold again as brand new but as used. If item is still sealed in original package the refund will be in full

All customer returns must be accompanied by an appropriate courier with online tracking

All customers are advised to keep safely the proof of payment for returning item(s)' deliver along with the confirmation note or slip provided by the relevant courier service with tracking number on it, until we confirm the safe receipt of your return item(s).

We advise you to include a note with ebay item number and buyer’s ebay user ID clearly stated on it, along with the return package. Soon after our ‘Returns Dept’ has received your returned item(s) package, the necessary actions will be initiated to process your refund and this process could take up to 2-4 working days.

Your refund will be made on the same mode of payment you used to make the payment at the initial purchase & no alternative methods are allowed.

Return lost in-transit – We are not responsible for returned packages if lost or damaged by the carrier. We will not be able to issue a refund for any item that is lost in transit.

You can count on us to answer all your questions or concerns within a 24-48 hours period.

We strive to deliver 5-Star customer service to everyone.

We pride ourselves on making sure each and every customer is satisfied after the sale is completed.

Please clarify your doubts about the item, seller or services before placing your order. We will be happy to answer your queries.

OUR GOAL IS 100% CUSTOMER SATISFACTION GUARANTEED

100%

Satisfaction Guarantee

HAVE A NICE DAY

REDMI 15A (Ace Black, 128 GB) (4 GB RAM)