Note: The packaging of the toner/ink you receive may differ from the main product photo of this listing.

While this item is sold with no returns, we stand behind the quality of our products.

LavaFire of Hawaii Guarantees That:

• The toner/ink you receive will be fully functional and compatible with the intended printer model

• The product will be within its valid shelf life (not expired) at the time of delivery

* Please be sure to read the Terms and Conditions of this Guarantee at the bottom of the listing.

All orders are fully insured. If your item arrives damaged, please retain all original packaging and provide clear photos of the item and the box (inside and out). These are required to process an insurance claim. Per store policy, refunds or replacements are issued only after sufficient documentation is received and the claim is processed. If the carrier requires a physical inspection, the item must be made available to them before a refund is issued or a replacement is sent.

Aloha, e komo mai (welcome)!

LavaFire of Hawaii is a Honolulu, Hawaii based online retailer dedicated to offering a diverse, carefully curated range of products from the most respected brands across many categories. While our roots were primarily in surfwear and island lifestyle merchandise, we have expanded into a much broader selection that includes home goods, technology, fashion, accessories, outdoor products, and more. Our primary focus is on offering high quality products at a great price with a smooth customer experience and excellent customer service - all delivered with a touch of aloha.

~ Mahalo for choosing LavaFire of Hawaii ~

For Functionality / Compatibility Issues:

The buyer must provide continuous video evidence showing:

• The unopened LavaFire of Hawaii package as delivered and the package being opened
• Installation of the cartridge(s) into the printer and any error messages or malfunctions displayed
• Confirmation that standard troubleshooting steps did not resolve the issue (contact us for help if necessary)
• Claims submitted without video documentation may not be eligible for replacement or reimbursement.

For Expiration Date Claims:

The buyer must provide continuous video evidence showing:

• The product packaging being opened
• The expiration date clearly visible on the box

Resolution:

Once the claim is reviewed and validated, LavaFire of Hawaii will provide, at our discretion:

• Replacement cartridge(s), or
• Reimbursement / refund

We may require that you return the toner/ink cartridge to us if there is an issue prior to replacement or reimbursement.

This policy ensures fair handling of rare defects while maintaining strict quality assurance standards.

~ Mahalo for choosing LavaFire of Hawaii! ~