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SHIPPING RETURNS PAYMENT

We offer FREE Delivery Australia wide on all orders over $100, regardless of the size of your order and the number of products ordered.
Our standard delivery rate on orders under $100 is a flat rate $9.95. All orders are dispatched within 2 days from payment, depending on stock availability.

Approximate delivery times are:

NSW - 2 working days

ACT - 2 working days

VIC - 3 working days

SA - 3 working days

QLD - 3 working days

TAS - 5 working days

WA - 5 working days

NT - 5 working days

We use Australia Posts' receipted delivery service for all our orders, which is a door to door service and requires a signature on delivery. If no one is at the delivery address given to us, then a card will be left and the goods will need to be collected from your local Post Office. We cannot leave parcels unattended at the front door unfortunately.

Change of mind:

At Best Price Linen the Customer is King, and your satisfaction is utmost important to us! To ensure you are 100% happy with your purchase, we offer you the following returns policy:

If you are not happy with your products (for any reason other than a fault), we will offer you the choice of a full refund (less our shipping cost to send the order to you), an exchange or a credit note (which does not have an expiry date).
For any return enquiries due to change of mind, please contact us within 7 days of receiving your order. We will provide you with a RA number and our warehouse address. We will not accept any returns without prior authorisation. Under no circumstances can parcels be returned to our PO BOX address.
Goods will only be accepted for return if they are returned to us in the same condition in which they were sent out to you i.e. in a saleable condition in the unopened, undamaged, original packaging, unused with all labels attached. You will also need to include your original receipt. Due to health regulations, items which have been opened or tampered with will not be accepted for return. Please register your parcel as we do not take any responsibility for any lost parcels in transit. Return postage charges are at the customers expense if you simply change your mind and the item is not faulty.
If the customer has requested an exchange, the customer will incur postage charges to have the new item sent out. This postage charge must be paid before the exchanged items will be dispatched.
DUE TO HEALTH REGULATIONS - WE ARE UNABLE TO ACCEPT BACK PILLOWS, QUILTS, MATTRESS PROTECTORS AND TOPPERS, PILLOW PROTECTORS OR UNDERLAYS

Damaged items:

At Best Price Linen we are very strict with our quality control. If you receive a product that is faulty or damaged, please inform us within 7 days of receiving your order. We will provide you with a RA number and our warehouse address. We will not accept any returns without prior authorisation. Under no circumstances can parcels be returned to our PO BOX address.

We will provide a replacement, credit note or refund. We will also reimburse your postage for the return of any damaged goods so please ensure to include your postage receipt.

PayPal
We accept PayPal, which is the safest online payment system, used by millions of ebay customers worldwide daily.
You do not need to have a PayPal account to use PayPal and pay with your credit card.

Credit card
We accept payments using your Mastercard or Visa

Bank Deposit
Choose this option at checkout. You will be issued an invoice number for your purchase. Please ensure to use this invoice number as a reference for your funds transfer. Once deposited funds are cleared, your order will be dispatched

Please note: Orders not paid for within 5 days will be deemed as cancelled

ABOUT OUR COMPANY

We are an Australian Company and have been in the retail linen Business for 20 years. We have large warehousing facilities in Sydney, and our aim is to provide our customers with an extensive, exciting range of branded products, at the lowest possible prices in Australia & New Zealand.

Customer Service has always been our top priority, and our mission statement is "Pay Less & Expect More".

Whilst we cater for all rooms in the home, our greatest concentration is on the bedroom & bathroom where we have a huge range of appealing products. If you are after a quilt cover, sheets or pillows, we have a huge variety in all these categories.