Description

Delivery

Delivery times can vary depending upon the shipping method selected but eBay will always provide an estimated delivery date as a guide. If you’re unsure about how long something will take, feel free to get in touch.

Returns

Want to return something? No problem.

If you've bought an item that you no longer require, you can return it for a refund up to 30 days after the date of delivery providing it is unused and in its original packaging. To return an item, simply follow the steps below.

1. Contact us via eBay
2. Repack the item(s) you wish to return and clearly note the returns reference on the package
3. Return the item to us within seven working days of obtaining your reference
4. Sit back and wait for us to refund the order! (This is usually completed within three to five working days once we have received the item)

If you've received a damaged, faulty or incorrect item, please contact us within 48 hours of receiving your order and we'll advise you on the next steps to resolve the situation.

Some things to keep in mind

• All Van Guard products are subject to a restocking fee equal to 10% of the purchase price
• All Rhino products are subject to a restocking fee equal to 20% of the purchase price
• We are unable to accept returns of an item that has been made to order, such as tailored floor mats
• You are responsible for the cost of returning an item to us
• Please package items carefully – we inspect every item upon return and any damage is your responsibility
• We recommend obtaining proof of postage and suitable insurance cover for your item
• We cannot accept returns without a valid returns reference and we are not responsible for items returned to us by mistake
• Whilst we aim to refund within three to five working days, this isn’t a guarantee – some cards may take longer than others
• All products should be installed professionally; we accept no liability for items that have been incorrectly installed

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