Specs

Shipping and Returns

Upon receipt of package you must inspect all items for damage. Also during inspection, make sure you received all the items you ordered and that everything is correct. If you fail to follow this, we will not be able to file a claim with the shipping company. For all incorrectly sent items you must contact us within 30 days from receipt. All the shipping company Claims must be filed within 30 days after receiving the item. Any claims after the allotted 30 days must be filed by the customer. Orders that are $500.00 or more MUST have signature required.

Returns accepted on unused items within 30 days of receipt (when you receive the product). You MUST CALL to receive important return information before returning a product. If the return procedure is not followed, your return will be refused as it arrives. There will be a 20% Restocking fee on return orders. If item originally had free shipping, the cost of shipping and the 20% restocking fee will be deducted from the credit to the customer. Please Allow 2-4 weeks for credits to be processed. Freight will not be reimbursed. Returns made without following proper procedures will be charged a $5.00 fee or more for complications. If you return items to AZPonds and supplies it is your responsibility to provide tracking and delivery confirmation.