Summits Outdoor Gear is Scotland's leading independent outdoor sports retailer based in Paisley (36 Moss Street, Paisley, PA1 1BA).
We offer an extensive range of outdoor gear including Camping gear (including tents, sleeping bags, sleeping mats, stoves, furniture and all other accessories), Watersports equipment (such as paddleboards, wetsuits and buoyancy aids), Hiking Equipment (from 70L backpacks to first aid kits and everything in-between), skis, snowboards, climbing gear, as well as a wide range of outdoor and lifestyle clothing and footwear.
We are all passionate outdoor enthusiasts who run our shop to help you enjoy the outdoors to the max! If there is ever anything we can help with please let us know and thanks for supporting our family business!

We pride ourselves on achieving a 24-hour delivery service for most of the UK mainland. We use a reliable, tracked, next-working-day service for Mainland UK but this can take an extra day or two for highlands and Islands addresses.

Any order placed before 2 pm will be picked and packed that same day for dispatch.

We are proud to work alongside Royal Mail for the majority of our deliveries. However, for larger, heavy items we use DPD.

For shipments going to Northern Ireland or any Scottish Islands:

International Shipments:

Due to Brexit we currently are not shipping outside of the UK. We are sorry about this and currently do not see a route back to Europe without expensive additional costs.

Returns & Warranty at Summits

Summits is your premier destination for outdoor clothing and equipment, featuring top-quality brands and exceptional after-sales service. Before you use a product purchased from us, let's cover some key return details and warranty issues.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Summits Returns Policy

As long as an item is unused and still in its original condition then you can return it within 30 days for a full refund.

Please note, all returned goods and their packaging must be in brand new pristine condition, suitable for re-sale to another customer. Labels must be attached to the product. Damaged packaging will only be accepted if the damage was the minimum amount necessary to open the package and inspect the goods, or if the damage was caused in transit.

Specifically, camping items such as tents, mats, sleeping bags, and other products, which have been found to be returned after use on camping trips, cannot be returned as unwanted. This can also be if it was used just in the garden, or backpacks or head torches tried on a single walk. These become used, and as such, ineligible to be returned as unwanted as it will have signs of use and cannot be classed as ‘new’.

Customers should, therefore, ensure tents and other camping items are suitable for their needs before use, for example, testing them inside on a carpet before taking it outside, and keeping tags and packaging intact. Double check specifications of mats, head torches, cooking equipment, pillows, and sleeping bags before opening, and sizing of tents before erection. To confirm, Tents with scratched pegs and poles, mud and grass on the groundsheet or flysheet, and wear and tear on pegging points and guys make a tent used and not eligible for return.

If you are just looking to return your order that is in a new condition, please skip down to ‘Returning an order:’ below.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Warranty Issues:

Summits understand that occasionally a manufacturing fault could be to blame and not the user's fault, so no matter what, please contact us if you have any issues as we are here to help. See below guidance for warranty issues:

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Clothing and Footwear:

All clothing and footwear brands come with individual company warranties. Most will give a 1 year manufacturer warranty so if you have an issue with your product within the first year please contact us right away with photos of the problem. Some brands may have other warranty coverage, so please visit the brand websites for more details.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Camping Equipment:

Camping equipment warranties vary. Vango, for example, offers up to a 3-year warranty if you register your product with them, otherwise, it is a 2-year warranty. To understand each manufacturer's warranty please check their websites.

Tent Poles:

Terra Nova & Wild Country are happy to replace any poles, so contact us here to arrange this.

Most other tent brands do not cover tent poles under their warranty, stating: As a guide, the following damage is not covered under warranty: TENTS Any tent pole breakages, these are treated as fair wear and tear, Collateral damage from a pole breakage.

The reason for this important exclusion is that most breakages are caused by user error. Poles are easily damaged when sections are not fully located together. Please thoroughly check that when you are erecting your tent to make sure each pole section is fully located and there is no sign of any damage before being used.

Summits understand that occasionally a manufacturing fault could be to blame and not the user's fault, so no matter what, please contact us if you have any issues as we are here to help. Even if you have broken a pole and know it was user error, let us know as we will always do our best to get you back up and camping!

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Winter Equipment: Winter equipment warranty details, as well as the option to register your product, can be found on the brand pages.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

I need to return something under warranty.

We’re sorry you’ve had problems with goods purchased from us, that’s never nice to hear. If it’s still covered under the manufacturer's warranty, we should be able to help you though.

Simply Contact Us or Email Us with the subject line Warranty Claim and ensure you provide us with the following information:

• Your order reference number
• Which item is faulty? (make/model/size/colour/year)
• Precise nature of the fault.
• Exact circumstances leading up to the fault first appearing.
• What in your opinion caused the fault to arise?
• Please attach photos illustrating the problem(s) because good-quality images will help resolve this quickly. And finally, any other relevant information that may help.

When taking photos, please:

• Place a coin or other small object near the fault to help the camera focus and to help me judge the scale of the problem. • Include a variety of photos, taken from different angles and distances. • Reduce the size of the images to a size appropriate for sending by e-mail.

Please do not return any goods until requested. You may need to return the goods to a different address, or they may not need to be returned at all. Once we have this information, we will raise the warranty claim and look to resolve this for you within 48 hours.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Returning an order:

Follow these steps for returning an item:

• If there is a problem with your order please contact us via eBay messages to discuss the issue and allow us to deal with it as efficiently as possible.
• If you have the returns form sent with your order, simply fill it out.
• Use the eBay returns service to post the time back to us unless discussed differently.
• We will try our best to have this completed for you as soon as possible. Remember to keep a note of any return tracking details. Finally, please contact us if you have not received your refund 1 week after you sent your return.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Exceptions / non-returnable items
Certain types of items cannot be returned, like food and gas products. Please get in touch if you have questions or concerns about your specific item.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since you sent your return, please contact us.

If you have any question related to our products and shipping system, then don't hesitate to contact us through ebay message or you can click the contact us button below