What network can I use the device on?

We sell only fully unlocked devices!So you will not have any issues using your new phone with any network operator within North America.The devices we sell are US-market spec and we guarantee that they will work with any carrier within North America. For customers in Europe and other countries - please confirm with us first before placing your order.

How do I activate the device?

We include activation instructions with each device we ship. But basically, all you need to do is install your SIM card into the device. Orders do not include SIM cards because they carry information specific to your plan and allow your device to connect with your network. If you do not already have a SIM card or your current one is not working, please visityour local network carrier store for assistance.

Every device is comprehensively tested with Phonecheckdiagnostic software and a multipoint diagnostic device history report is created and stored for each phone that we sell. We want to be 100% sure that your device arrives fully functional and ready to use as described.

Are your devices water-resistant?

We cannot guarantee water resistance on any of our devices.

All of our items come with a 30 day money back guarantee!!! If within the 30 day warranty there is a problem with your order, simply complete the return request on eBay, we will respond to your return request and provide the return shipping quickly. All items must be returned in their original packaging and in an excellent and unused condition. There could be restocking charge if the return is not in the same condition, damaged, missing parts or accessories, etc. We pride ourselves on customer service so PLEASE contact us before leaving any fe

All orders will be processed within 1 business day of a cleared payment. If your order is made on Friday it will ship out on Monday. (Holidays excluded) We ship to all 50 states. We use USPS as our main shipping service but we may use other carriers at our discretion. If there are any delays please contact us. We DO NOT ship to any address other than the one specified at check out, NO EXCEPTIONS!!! ALL ITEMS SHIPPED TO FREIGHT FORWARDING OR INTERNATIONAL MAIL FORWARDING BOXES WILL ONLY BE DELIVERED TO THE ADDRESS REQUESTED UPON CHECK OUT. WE ARE NOT RESPONSIBLE FOR THE FREIGHT FORWARDING OR INTERNATIONAL MAIL FORWARDING COMPANY GETTING THE PACKAG

What is included with my order?

Besides the purchased device,a generic wall charger, cable and pin will be included. Your order WILL NOTinclude original retail box, original accessories, or SIM card.

Can you provide specific pictures of the exact device I will receive?

Unfortunately, we cannot. Wehave thousands of devices in stock at any given time and so providing a picture of the exact device you will receive would not be possible.

Can you send me the IMEI of a device?

Absolutely!And we can even provide a full Phonecheck report for the device that you purchased.Please send us a message and we will be happy to provide the requested information to you.