If there is any problem with
your purchase please contact us via our Ebay store before going through EBAY by clicking on Ask a
Question button near the bottom of the page. If the product is damaged
in shipping please send pictures within 24 hours and we can start
process of filing a claim and get a replacement out to you.... Buyers are responsible to
check what they have before ordering. DO NOT ORDER OFF TITLE
ALONE When returning products to us
you MUST provide: Item Number Buyer ID Your Address Your Phone
Number Reason for Return and provide Tracking. We only offer refunds if the
return is handled within the first 30 days (as per our Ebay policy) so any returns after the 30
day period will be via repair or replacement. New returns are subject to
20% restocking fee and buyer is responsible for all return shipping costs on any new
return. WHICH INCLUDE NO LONGER NEEDED, BOUGHT WRONG PART, NOT
COMPATIBLE OR USEFUL, WRONG WEBSITE DESCRIPTION (EXPLAIN) ARRIVED TOO
LATE. Must
provide original delivery dates and the actual delivery
date Any warranty return after 30
days, buyer is responsible for return shipping costs. If item fails within
30 days we provide a return shipping
label. 30 days after purchase
we DO NOT offer refunds on ANY returns,
just repairs, but buyer is responsible for shipping costs to return the
product.
Any item taken APART or
DEFACED or SIGNIFICANTLY DIFFERENT which include being DIRTY and returned
broken are subject to 50% restock
If you get an item "that
isn?t as described" please be clear in stating what is different about
the listing and the product you received. On rare occasions we do have shipping
errors but ordering a starter because it looked the same is not "item not as
described". There are many starters that look very similar to others and unless you
are certain the product you order is correct prior to ordering we consider it to be
user error. It is pretty simple to send a message to us to confirm the product you order
is correct prior to ordering. We have experienced technicians who can help you be
certain you get the right product for your needs. Pictures are NOT always of the exact
product. Sometimes an OEM picture may be used or a different color product
(ie gray alternator, but black one in picture) but the purpose
of the picture is to provide you with the style and specs of the product. If you aren?t
sure if the pulley is included please confirm prior to purchasing. If one of our
products is OEM we state it as such in the PART
BRAND section of item specifics. We sell OEM and aftermarket products.
If you aren?t sure please ask prior to purchasing. Most of the returns we get
either are 100% functional products or have a simple problem such as bad battery or
dirty/loose/misconnected cables. Please make sure you contact us to see if we can
help you resolve any issues before diagnosing a product as warranty. If you take our
product to a shop to test and pay to have it tested, please insist on a copy of the
results as we will require it in order to approve return.
Any warranty return after 30 days, buyer is responsible for
return shipping costs. If item fails within 30 days we provide a
return shipping label. 30 days after purchase we DO NOT offer refunds on ANY returns,
just repairs, but buyer is responsible
for shipping costs to return the product. You have 1 year
from date of purchase on
the original bought part
Please note that shipping
times on Ebay are estimates. We ship from multiple locations and generally
our product arrives faster than the estimated times but on occasion that
won?t be the case. If you need it by a specific day please confirm
prior to ordering or upgrade to the next day service. If you order on a Friday at 4 pm
central time your product will not ship until Monday. We ship
our Ebay orders up until 4 pm central standard
time. Again, if you need faster please order accordingly. We do not ship product on
weekends or holidays.
We only ship
internationally via the Ebay Global Shipping Program. We assume no
liability for any costs incurred outside of the United States. All customs or import
duties are the sole responsibility of the buyer as are any other possible fees
regarding shipping costs. Please to be sure we ship to your country before you try and
order. ANY AND ALL RETURNS ARE BUYER RESPONSIBILITY TO RETURN Compare yours with the
one in the picture. Please READ the entire listing don?t
buy on title alone. Please confirm fitment
prior to purchasing. Some types of vehicles take different options based on specific
vehicle information that only you may know (ie? manual or automatic). We list the
information as best as it has been provided to us but if you aren?t sure about the
fitment please ask prior to purchasing.
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