We accept Paypal only for all the transaction on ebay at the moment.

1. For all the "BUY IT NOW" items, immediate payment is required.
2. For the "Online Auction" items, payment is required to be done within 3 business days, or we reserve the rights to cancel the transactions.

If you need to deliver to another country, please get in touch with us.

 

1) When will my item be shipped and how long will it take?

This item is despatched from our warehouse in 1 working day and the tracking number will be available in the following day. The delivery date will be 1 to 10 working days depends where you are from and where this item is located. Please turn to the "Postage and Payment" frame for details.

2) Can I change my delivery address?

Unfortunately, we can only despatch goods to the address registered with your Paypal account. Due to Paypal policy we can not change the address once payment has been received. Please ensure that you update your address details before ordering.

3) What happens if I miss my delivery?

In the unfortunate circumstances that you miss the courier's delivery attempt, you will have a card posted to let you know that delivery has been attempted. In this case, please call the courier company soonest possible to collect the goods or arrange the 2nd delivery. If you fail to reach the courier within some time your goods will be returned to us.

4) What happens if my item arrives damaged?

All of our items will be protected properly before shipment, but we do occasionally experience breakages or damages which has occurred during transit.
It is very important that you check your goods upon arrival. If any of your items are damaged, please take a clear photo of the outer packaging and of the actual damage to the item received and message this to us with a description of the damage via ebay inbox. We will then arrange for a replacement item to you as soon as possible. Please be assured that we will always replace goods that has been damaged during transport if reported to us within 7 days after delivery.

Due to the lights effect and angle of the camera, the actual products may look slightly different with the photos in the listing.The warranty can only be covered if there is any quality issue.

At Dolphin Bathroom, our most important goal is to bring you the best quality products plus finest customer service to make your transaction as easy and enjoyable as possible.

We have been in the field of sanitary fittings for more than 10 years and we have large amount of great products and great suppliers to ensure each of our items being sold are with best quality with affordable prices. Besides, we are constantly searching for new and amazing product ranges and finding the best suppliers to ensure the utmost product quality available.

 

We keep high stock levels for all of our items listed, which leads us to ship all items in one business day after you make your purchase. All these efforts we have done is to meet your full satisfaction. And your full satisfaction is the power for us to keep moving on.

You are welcome to reach us by email messages.