The shipping company used is Pallet-track(they use large lorries - if there is any restricted access to your property please inform us so that we can request a smaller vehicle for you). The item comes wrapped securely on a pallet, the driver is not obliged to unwrap or move the item into situe. Prior to signing for the delivery all goods must examined for any damage so that this can be noted on the driver paperwork otherwise no claim for damage can be made.