• We will process your order within 48 hours after payment confirmation, however orders placed over weekends or holidays may take longer. 

• For USA customers, we will send via USPS / UPS service, it normally will arrive in 3-8 working days. Just contact the seller if any delay.
  

• We will ship to your ebay address. Please make sure that the ebay shipping address information is correct. 
  

• Seller reserves the rights to refuse shipping to unconfirmed address at any cases. Payment will be refunded for unacceptable orders & those orders will be also cancelled from eBay. 

• Business duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility, which can be searched at your country's related departments.

Defective or Damaged in transit Order: if the item that you receive has the manufacturer's defect or damaged in transit, please contact us immediately with the photos of the item, and we will get a replacement on its way to you, and for the defective items, as we need to replace with the manufacturer, so you may need to send the item back. Anyway please contact us directly and immediately. 

Missing Order: These 3 situation may occur that: 1. if you buy the items separately, we may send in different packages. 2. When your order is over 2KG, we have to send in more than one packages; 3. you know we will also make mistakes. But no matter which situation or reason, please contact us when you face receiving a partial order, we will reply you within 24 hours and offer more solutions for you. 

Wrong Order: When you receive the item not your order or not the same as your order, please contact us directly and immediately. And please mail us with the photos, and we will confirm with our warehouse staff at the same time, when it is confirmed, we will send the correct item to you immediately.

• We depend on our eBay reputation and customer satisfaction to succeed. Your feedback is extremely important to us. If you love my items, please leave me good feedback and 5 star rating. Also feel free to contact us directly on ebay if you have any problem with the items, we will try our best to help you.

• All ebay messages and emails will be answered within 24 hours. If you do not receive our reply, please kindly re-sent your message/emails and we will reply as soon as possible. If you email us and don't hear a reply, just send the message again through the eBay system as sometimes our mail servers have errors.