NOVA Medical Products Contoured Cervical Collar, 2.5"-Height

Welcome to my eBay Store "the second offer"

The reason behind the name is simple, I wanted to give customers a break on high prices and expensive subscription e-commerce companies.

I worked hard to source out products that may be a shelf pull or closeout, and by doing so I can guarantee my prices are at least 20% cheaper than

anything Amazon sells it for, and You do not have to pay extra for a frivolous subscription. 

So let me give you the second offer! and you will be pleasantly surprised at the variety and savings you will find in my store. 

Our individual brands span across a multitude of consumer product categories including health & wellness, sports & outdoors, apparel and personal care.

Thanks for keeping a small company going! 

eBay  enhances the buying and selling experience by providing sellers with one place to buy and more ways to pay

Buyers have more payment options (All credit Cards accepted, debit, and gift cards; Apple Pay; Google Pay; PayPal and PayPal Credit).

No separate PayPal account required - for buyers

Sales Tax:
We are legally required to collect sales tax in those states and localities where we maintain a physical presence

(nexus). The applicable amount of sales tax charged to an order will be calculated based on the shipment

destination's state and zip code and local sales tax laws.

We have partnered with USPS and FedEx to provide the best shipping available to customers with Tracking 

99% of products sold will be FREE SHIPPING

The smaller lighter shipments will be USPS First Class or FedEx Smartpost w/ Tracking 

Something with higher value or meets the USPS criteria will be Priority USPS w/ Tracking 

Larger items will be FedEx Ground w/ Tracking 

Requesting a Replacement
During the Return Merchandise Authorization, you can request a replacement for the same item if it arrives damaged. At this time, exchanges for different items are not possible, but you are welcome to place a new order from our store

Requesting a Refund
If a refund is issued, the purchase price of the item plus applicable sales tax will be credited. All eligible refunds are made to the original form of payment. We cannot issue a refund to gift recipients; however, you may request a replacement if the item is damaged.

Processing Your Return
Please allow 2 business days for your return to be processed upon receipt at the warehouse. You will receive notification via eBay Messages confirming that your return has been received and processed. You can also log into your My eBay Account to confirm whether your return has been received and processed. Please allow up to two billing cycles for any eligible refund to appear on your credit card statement.

Undeliverable Shipments
When packages are returned to us as undeliverable, we will attempt to contact you via phone or ebay messages to obtain a different shipping address to re-ship the order. If you are concerned that there may be an issue with delivery of your order, send us a message to our Customer Service

Canceling or Changing an Order
Once an order has been submitted, you must send our Customer Service a message to attempt to cancel or change it. We are unable honor customer requests to cancel or change orders that have already entered the shipping process with the exception of remaining items in a partially shipped order.

Feedback is huge at eBay, it not only helps customers decide on reputable stores, but also keeps sellers in check

If for some reason I have wronged you, perhaps sent the wrong item, or if it was not as described..

PLEASE reach out before opening a case or leaving negative feedback.  

I will strive for 100% customer satisfaction, but in some cases it just does not work that way,

I am a small business with limited resources, so I will do my best to fix any issues.