Product Information


Purchasing & Payment


Return/Exchange


  • We pride ourselves on carrying high-quality items, provide items' description as close as possible and we hope that you will be 100% satisfied with your purchase.
  • If for any reason you are not satisfied with your purchase, please contact us within 7 days of receipt to arrange for a Refund or Replacement. All items must be returned in their original condition and with protective packaging to minimize transit damage.
  • We will not be responsible for return postage costs, unless we made a mistake and sent you the wrong item or the item is unusable due to a defect. Refund/Exchanges that are not the result of a defect or a mistake where we sent you the wrong item, will require the buyer to pay return costs plus additional postage charges to resend a replacement item if applicable.
  • This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
  • Occasionally things can go wrong with your order or delivery - Before leaving Neutral / Negative Feedback please contact us so that we can have the opportunity to resolve any issues you may experience.

Contact


  • If you have any question, please message us via eBay or facebook ( https://www.facebook.com/MugsRusDubbo/ ). We will reply within 24 hours ( May be longer on weekends and public holidays).