Sydney warehouse: SOUTH GRANVILLE NSW 2142

We operate two warehouses in Australia and we post items according to destination and inventory. Pick up service is still suspended.

Standard delivery: 2-7 business days
Express delivery: 1-3 business days. 

Please note that the above delivery times are for successful orders placed before 11:30am Monday to Friday for Australia. Delivery times may vary, especially during peak periods.  Please refer to the Estimated delivery date in the listing.

We do not ship any orders during weekends and public holiday; any orders placed after 11:30am Friday will be shipped on the following Monday. 

Please note that sometime we will separate your orders into multiple parcels. We will update all tracking numbers on eBay then.  

International shipping is available. Please contact us and let us calculate the postage and delivery time for you. Buyer will be responsible for any import duties imposed by the custom department of the destination country.

WHAT IF I DID NOT RECEIVE THE ITEMS WITHIN ESTIMATED DELIVERY DATE?
If you didn't receive the items within 2 weeks after sending, please contact us through eBay message.

We only accept the return of the item in this situation:
1.Item is still brand new.
2.Item is still under the returned within 30 days of purchase with original packing and all accessories .Customers need to pay return postage fee.

Items should be returned in 14 days once your return has been accepted. Once we have received your returned product, we aim to process the refund within 7 working days.

We do not take responsibility for damage that occurs during the return process; please ensure that the goods are well protected when returned to us.

WHAT IF I RECEIVED THE INCORRECT ITEM?
If you have received the incorrect item, please contact us and send photos through eBay message.This will enable us to help you get this resolved quickly.

WHAT IF AN ITEM ARRIVES DAMAGED ?
If an item is damaged when it arrived, please report this within 24 hours of delivery by contacting us on eBay. Please also send us the photos of the product including the package with the label.

Working hours: 10:00am-19:30pm, From Monday to Friday.
All of your eBay message will be replied within one working day.
 
To bring a best quality product & finest customer service to make your transaction as much easy and enjoyable as possible, is our goal.

We have been in the field of bathroom products for more than 10 years ,we have great amount of quality products and qualified suppliers to ensure each of our items in selling are in competitive quality and affordable price.
All these effort we made is to meet with your full satisfaction. All your full satisfaction is the power for us to keep moving forward.

We value your feedback as it will help us in improving our service, so please leave us a positive comment if you are satified with the transaction. You are always welcome to contact us through eBay message if there is a comment on our product or customer service please. Thank you~