Replacement 4 tier pagoda frosted glass jar


# PG-4-F

Replacement 4 tier pagoda frosted glass jar for 2040 4 tier pagoda landscape outdoor light.

Part of our complete line of outdoor landscape lighting fixtures, parts and fittings. Contact us with questions and design layout ideas.



Returns & Replacements
When you need to return any product back to us for any reason a ?Return Goods Authorization? or ?RGA? will be required. So the first place start is to contact us. It helps us to quickly begin the return process by narrowing down the reason for return and processing the return accordingly.

There are three types of return scenarios & here's how to handle them:

  1. We messed up and sent you the wrong item or quantity.

    Let us know as soon as possible. If we caused the problem we will correct the problem and make it right.

  2. The product arrived damaged or defective.

    Look inside the box. Most of the time the product inside is perfectly fine but it will help to have pictures of the damage if the product inside is damaged. If the product inside the shipping box is damaged take more pictures. Once you have documented the damage, let us know as soon as possible. We will work fast to correct the problem. Please have your pictures ready to send as this will help expedite the process :)

  3. Anything else that doesn?t fit into scenario 1 or 2.

    The return will have a 25% restocking fee and the cost of shipping and small order fee (if applicable) will not be refunded. You will be responsible for all shipping charges to our location. We do not take returns on special orders, power track, or used transformers that do not fall into scenario two. But don?t panic! We are here to make this process as smooth as possible. If you can keep the product looking brand new in the box so we can resell it, most likely the restocking fee may be reduced or even waived. So just keep this in mind when receiving and opening your order. A little time spent opening boxes and removing product here may pay out big time in the end if you need to return the product.

Now that you are ready to return the product here are 5 easy steps to follow:

  1. All product must be returned within 60 days of the original order date to receive a refund. We can?t issue refunds after 60 days from date of purchase. It has to do more with how credit card regulations work.
  2. All product must be in original, unmarked factory packaging. Additional information may be required from you, such as photographs, before issuance of a RGA. Just, be prepared to provide this additional information when requesting a RGA.
  3. Upon a RGA approval you will be sent a RGA form digitally to the email address used to place your order.
  4. Please follow the directions completely on the RGA form because if you don?t it may result in the delay of processing or the loss of your returned goods. We don?t want this to happen so please fill the form out completely.
  5. Always sign and date the RGA form. Total Lighting Supply will not be held responsible for any delay in processing or any loss of returned goods resulting from an incomplete RGA form.

So now what happens after we receive the returned product?

  1. Once a return is received it will be processed by our returns department. Processing times vary and usually takes about a week, but in very rare circumstances may take longer to complete. Upon completion, you will be notified of the result.
  2. Refunds or exchanges will be based solely on the discretion of the returns department. Refunds will be issued to the original form of payment.
If you have any questions please don't hesitate to contact us as we are here to help :)