All items are sent fully insured to protect against loss or damage. If an item is damaged please don’t hesitate to contact us and we will resolve the issue. In the event of an item getting lost a full refund will be given. Please note items are not classed as lost until the following amount of time has passed. UK (Special Delivery) – 6 Working Days After Shipment UK (1st Class/Tracked 24) – 11 Working Days After Shipment UK (2nd Class/Tracked 48) – 13 Working Days After Shipment Europe – 25 Working Days After Shipment Rest of World – 30 Working Days After Shipment Brexit has caused items to take longer to arrive. But by all means if worried please contact us. |