Natural Beauty Products Return and Refund Policy is very simple: If there is a fault with your purchase we will assist you with a quick and easy resolution. Items must remain unopened, not used and returned in original packaging. Please ensure you contact us prior to returning and report any faults within 14 days of delivery. All products are inspected for faults prior to shipping. If there is a fault when received please provide us with photo evidence ASAP (or within 14 days). Please contact us through eBay messages within 14 days with the following:

1.     A description of the fault.

2.     If the item has leaked or appears to be damaged in transit. Please keep all the packaging and provide us with clear photos of the damage to the product, damage to the packaging and any other photos to demonstrate the issue.

3.     Clear photos of the product fault.

We will decide based on the following if you will need to request a return under your order (whereby we require the item to be sent back) or if we provide you with other options without the need to send it back, depending on the issue. 

For change of mind purchases or if you ordered incorrectly, returns may be made at your cost if you agree to the following conditions only and at the sellers discretion. You must contact us prior to returning to gain approval for your return. Failure to do so may result in your return being rejected. If approved, the product must be unopened, in the same condition it was sent, not used and in all the original packaging.  A restocking fee of 15% applies due to fees incurred by the seller as a part of the sale and the original shipping and handling costs incurred by the seller will not be refunded .Therefore your refund would be what you paid, minus 15% of that as well as the exact postage costs incurred by the seller to send you the item. If a new product is to be sent  (an exchange) whereby there was no fault with the original purchase, postage and handling fees are at the cost of the customer. Therefore we recommend you choose correctly. Opened or used products cannot be returned under any circumstances due to health and safety reasons unless there is a fault with the product. Please message us prior to returning anything so we can confirm that your return is approved. Please ensure you read the product description and all the details about the product prior to purchase and consult with your GP first to ensure this product is right for your individual health needs. We aim to please our customers. Please contact us with any problems or questions. 

 COMMUNICATION 

We love hearing from you so please contact us if you have any questions or feedback. We strive for 5 star customer service and 100% satisfaction. So if for any reason you are not satisfied, please let us know before leaving neutral or negative feedback so we can rectify the issue and ensure you are happy. We aim to respond to your message within 1 business day (if not much earlier). We will always ensure you are happy and return to our store soon. Thank you for visiting our store.

Disclaimer

Content on this listing is for reference purposes and is not intended to substitute for advice given by a medical professional, physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements have not been evaluated by the Food and Drug Administration (FDA) or the Australian Therapeutic Goods Administration (TGA) and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Natural Beauty Products assumes no liability for side effects, allergies, inaccuracies or misstatements about products. We advise consulting with a medical professional prior to use. Information about this product does not offer any form of medical opinion, diagnosis or treatment and is not a substitute for medical advice from a qualified medical practitioner.  It is not intended to prevent, diagnose, cure or alleviate a disease, ailment, defect or injury. Always ensure you consult your Medical Practitioner prior to using this product to treat any condition. Only use this product in accordance with the directions from your medical practitioner. Do not use if are allergic to any ingredients in this product. We assume no responsibility or liability for claims arising from your use of this product, including any individual allergic reactions and other health consequences. Please ensure consult with your medical practitioner in regards to any interactions any of the ingredients may have with medications you are on, our specific health concerns. As with any dietary, skin or herbal supplement, always discuss use with your medical practitioner in relation to your current medical condition, medications, allergies and general health (including planned pregnancy, surgery etc). Natural Beauty Products takes no responsibility for individual reactions or allergies to this product and we encourage you to test on a small patch of skin such as your inner wrist or inside your elbows or behind your knee and wait 24 hours to ensure you have no reactions before using this product. Should you react, please seek medical advice. Always be your own advocate and test a new skincare/ haircare product for a reaction before changing your routine, especially if you have sensitive skin. Always research new products to ensure they will suit your individual needs and expectations and feel free to ask questions. Keep out of reach of children. For external use only.