Payment is expected within 7 days of auction close. Unpaid Items will be forfeited per eBay . Immediate payment needs to be processed for items with Add to Cart option so that any promotional   discounts can be a pplied to your order immediately.

  2. If you don't receive your item after 20 days from payment completed,please contact us.

  3. We will track the shipment and reply you asap. Our goal is customer's satisfaction !

       (According to your place, 3-8 days in normal, more than 20 days not received, we'll full refund or re-send new product to you.)

 Our 30-day Satisfaction Guarantee assures our customers that they will receive all orders promptly and exactly as described. In addition, it allows customers to return new and unused products in their original factory condition for any reason within 30 days from the date of purchase.

 1. All returns must be pre-approved by fulcat and have a return merchandise authorization(RMA) number. 

     Unauthorized returns will not be accepted.
 2. Buyers are responsible for appropriate packing, returning shipping cost, insurance and returning the item in "new" condition. Used items will not be accepted for return.

 3. We will replace the returning item with an identical item, issue a full store credit or a full refund.
    The sole and exclusive maximum liability to fulcat arising from any product sold on fulcat ebay account shall be the price of the product ordered.

 1.We are dedicated to offer you top quality items with best service, it will be greatly appreciate if you leave your 5-STAR positive feedback.

 2.If you were not totally satisfied, please give us a chance to resolve the problem before you   leave a negative feedback or open a case.

 3.We care about our valued customers and understand the concerns and frustrations you might have and will try our best to help you.

 Our working time: Monday to Friday, 9:00~18:00(UTC+8)

 If you have any questions, please contact us any time, we'll reply you within 24 hours in working days. 

         Thank you.