This listing is for a Sonorous CD-Load Message on Hold v2.0 SON2-16MB. It was pulled form a working environment but has not been tested. Unit is for parts only. There is no power supply included. There are light signs of wear on this item from previous use. All photos are of the item that you will receive. We do not provide tech support or any software that is not already installed on this device. If you have any question, feel free to contact me.