Shipping & Handling

• We aim to provide you hassle-free shopping experience. Place an order and relax while we bring the item to your door-step.
• The items are dispatched from Melbourne, Victoria. We regret to inform you that we operate online-only and local pick up is not available for now!
• We aim to dispatch the products within 1-2 working days after full payment is made.

DOMESTIC

• Light and small size items such as toothbrush, toothpaste, wax, tablets, etc are sent in ordinary padded/letter envelope through Australia Post. There will be no tracking info for such items.
• The items that can not fit in small padded/letter envelopes or weight more are sent through tracked parcel post. The tracking number will be updated via eBay.
• Under normal conditions, local delivery will take between 3 and 10 working days after dispatch, depending on your location. It may longer to deliver in remote areas.

INTERNATIONAL

• We offer standard and express international postage to selected countries. All parcels will come with tracking information. All details will be uploaded to your eBay order details to keep you updated on the process.
• Delivery time is dependent on the country however standard will usually take 1-3 weeks and express service will take 3-10 business days. Due to ongoing lockdowns, parcels can take up to 30 days or more for delivery.
• Please note all Custom and related Fees are the buyer's responsibility, you will not receive a full refund if the parcel is rejected.

We accept Bank Transfer and PayPal payment. If you are making a bank transfer, please contact us for bank account number.

If you change your mind about your purchase and want to cancel the order before dispatch, contact us immediately to cancel. If your order is already processed (ready for dispatch); 20% re-stocking fee will apply.

If you change your mind and need to cancel a purchase after the product has been dispatched or wish to return the item after receiving it. You need to pay for both way postage fee. You will be required to send the item back and pay for the return postage or re-delivery or re-direction fee.

If you are not 100% satisfied with your purchase, then please contact us at your earliest convenience to resolve the matter. We would appreciate the opportunity to make things right.

We provide all our valued customers with positive feedback. We request you to do the same once you received your item in good condition.

Australia owned and operated, aiming to bring you original and quality products at affordable prices!

We are located in Kilsyth, Melbourne, Victoria. For now, we do not offer local pick-up. Please contact us using eBay's message option.