Terms & Conditions

• INTERPRETATION

  Interpretation

  Interpretation

  In these Conditions: -

  1.1. "the Buyer" means the person who agrees to purchase the Products from BuyGlass.Co subject to these Conditions;

  1.2. "the Carrier" means the person(s) who transport(s) the Products from BuyGlass.Co's works to the Delivery Address or for any part of such journey (which person or one of which persons may be BuyGlass.Co);

  1.3. "these Conditions" means the terms and conditions of sale set out in this document;

  1.4. "the Contract" means the agreement between BuyGlass.Co and the Buyer for the sale and purchase of the Products which incorporates these Conditions, the Estimate and the Specification;

  1.5. "the Delivery Address" means the address for delivery of the Products which, unless otherwise agreed between the Buyer and BuyGlass.Co in Writing, shall be in the case of an Export Sale the port named on BuyGlass.Co's acceptance of the Buyer's offer or order or in the case of a UK Sale the Buyer's principal place of business in the UK;

  1.6. "the Delivery Note" means BuyGlass.Co's or the Carrier's delivery note which accompanies the Products on delivery and/or any bills of lading or other documents required to be signed by or on behalf of the Buyer in order to obtain possession of the Products;

  1.7. "the Estimate" means BuyGlass.Co's estimate for the supply of the Products;

  1.8. "the Estimated Delivery Date" means the date on which

  BuyGlass.Co estimates that the Products will be delivered which may be specified in the Estimate;

  1.9. "the Estimated Shipment Date" means the date on which

  BuyGlass.Co estimates that the Products will be available for

  collection from its works by the Carrier which may be specified in the Estimate;

  1.10. "Export Sale" means a sale to which these Conditions relate for delivery outside the United Kingdom.

  1.11. "BuyGlass.Co" means Emergence Group (EMG) Limited with a trading style of "BuyGlass.Co" whose principal place of business is at 20 - 22 Wenlock Road, London, N1 7GU;

  1.12. "the BuyGlass.Co Warranty" means any separate warranty provided by BuyGlass.Co in respect of the Products;

  1.13. "the Products" means the goods which BuyGlass.Co is to supply to the Buyer in accordance with these Conditions and which may be listed in the Estimate and any goods which may be supplied as replacements for them pursuant to the Contract or the BuyGlass.Co Warranty (including in each case any instalment or part of them);

  1.14. "the Specification" means the specification for the Products prepared or agreed in Writing by BuyGlass.Co for the purposes of the Contract including any variation of such specification which has been agreed in Writing between the parties or made by BuyGlass.Co pursuant to sub-clause 3.3 below;

  1.15. "UK Sale" means a sale to which these Conditions relate for delivery within the United Kingdom.

  1.16. "the Warranty" means the Warranty set out in sub-clause 7.1 below;

  1.17. "Writing" means written document(s) and communication(s) including those transmitted by facsimile but excluding other electronic communications; and

  1.18. Clause headings are for ease of reference and do not form part of or affect the interpretation of the Contract.

• SHIPPING

  SHIPPING POLICY

  4. Delivery

  4.1. BuyGlass.Co shall use its reasonable efforts to deliver the Products; in the case of an Export Sale to the Carrier at BuyGlass.Co's works on or around the Estimated Shipment Date and shall use its reasonable efforts to arrange for their transport by the Carrier to the Buyer at the Delivery Address and ii) in the case of a UK Sale to Buyer at the Delivery Address, in either case on or around the Estimated Delivery Date, but time of delivery to the Carrier or the Buyer or at the Delivery Address shall not be of the essence.

  4.2. BuyGlass.Co shall be entitled to deliver the Products in instalments in which case each instalment shall be treated as an entirely separate contract and any default or breach by BuyGlass.Co in respect of any such instalment shall not entitle the Buyer to cancel any other instalment or terminate the Contract or treat the Contract as a whole as repudiated.

  4.3. If BuyGlass.Co at the Buyer's request makes delivery of the Products by instalments and any such instalment does not comprise a full vehicle or container load as applicable then, unless the Estimate expressly provides for delivery of part loads, BuyGlass.Co shall be entitled to charge the Buyer for the additional transport costs incurred.

  4.4. Signature by or on behalf of the Buyer of the Delivery Note without qualification shall be conclusive proof that the Products were not damaged on delivery and that the correct amount of the Products was delivered.

  4.5. If the Delivery Note is not signed by or on behalf of the Buyer or is signed with qualification of any form and if the Products are damaged on delivery or an amount less than the correct amount of the Products is delivered, then unless the Buyer notifies BuyGlass.Co and the Carrier who delivered the Products (otherwise than by a note on the Delivery Note) within five days of delivery no claim against BuyGlass.Co or the Carrier may be made in respect of damage to or short delivery of the Products.

  4.6. If the Products have not been delivered despite receipt by the Buyer of the invoice from BuyGlass.Co relating to them, then unless the Buyer notifies BuyGlass.Co within seven days after the date of such invoice no claim against BuyGlass.Co may be made in respect of non-delivery of those Products.

  4.7. Without prejudice to the provisions of sub-clauses 4.4 and 4.5 above, the Buyer shall be deemed to accept the Products on

  delivery notwithstanding any late delivery.

  4.8. If the Buyer fails to give BuyGlass.Co adequate delivery instructions before the Estimated Shipment Date in the case of an Export Sale or Delivery Date in the case of a UK Sale or fails to take delivery of the Products, then, without prejudice to any other right or remedy available to BuyGlass.Co, BuyGlass.Co may: -

  4.8.1. Issue its invoice in respect of the Products as if they had been delivered on the Estimated Shipment Date in the case of an Export Sale or Delivery Date in the case of a UK Sale; and/or

  4.8.2. Store the Products until actual delivery is made and charge the Buyer for the costs (including insurance, handling and transport) of storage; and/or

  4.8.3. Sell or supply the Products (whether or not such Products were manufactured or marked by BuyGlass.Co pursuant to the provisions of sub-clause 3.2 above) to a third party in any country at the best price readily obtainable and reimburse or credit the Buyer with the proceeds after deducting all storage and selling expenses; and/or

  4.8.4. Suspend other deliveries of the Products.

  5. Transit

  5.1. BuyGlass.Co reserves the right to choose the form of transport for the Products and the composition of each load unless expressly specified in the Estimate.

  5.2. For the purposes of this clause 5, if the Products are delivered on a road vehicle they shall be considered to have been delivered as soon as they are ready to be unloaded at the Delivery Address which shall be considered to be the case when all ropes, chains, sheets, restraining bars and other means of fastening to or on the vehicle have been removed.

  5.3. If delivered on a road vehicle, unloading of the Products from the delivery vehicle shall be the entire responsibility of the Buyer and on their arrival at the Delivery Address the Buyer shall provide unloading facilities and shall unload them promptly. BuyGlass.Co shall be entitled to recover from the Buyer all and any costs and expenses incurred by the Carrier as a result of the Buyer's failure to do so.

  5.4. Pallets, frames, stillages and all other delivery equipment used in the delivery of the Products is the property of BuyGlass.Co. If they are not returned, carriage paid, to BuyGlass.Co within 6 weeks after delivery of the Products a charge of £500 per stillage (steel and timber) shall be payable by the Buyer from such date until the date of return or earlier accrual of full replacement cost.

• PAYMENT

  PAYMENT POLICY

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  Payment over the phone using Debit / Credit Cards - Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay

  Bank Transfer - BACS, Faster Payment's

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  6. Prices and payment

  6.1. An energy surcharge shall be payable where applicable. The circumstances in which an energy surcharge is payable, and the amount thereof can be obtained from Seller on request.

  6.2. BuyGlass.Co reserves the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Products to reflect any increase in the cost to BuyGlass.Co which is due to any factor beyond its control, any change in delivery dates or quantities of the Products or in the Specification which is requested by the Buyer or any delay caused by any instructions of the Buyer or failure of the Buyer to give BuyGlass.Co adequate information or instructions.

  6.3. The price is exclusive of any applicable value added tax, which the Buyer shall be additionally liable to pay to BuyGlass.Co and exclusive of the cost of carriage of the Products by the Carrier to the Delivery Address.

  6.4. BuyGlass.Co shall be entitled to invoice the Buyer for all amounts due under the Contract in respect of each instalment of the Products on or at any time after its delivery to the Carrier.

  6.5. Where the Buyer has an account with BuyGlass.Co the Buyer shall make payment to BuyGlass.Co of all amounts due under the Contract in full and without any deduction or set-off on or before the last day of the month next following the month in which the invoice is issued by BuyGlass.Co.

  6.6. Where the Buyer does not have an account with BuyGlass.Co, unless the parties agree alternative arrangements in Writing, the Buyer shall make payment to BuyGlass.Co in full and without any deduction or set off (whether in relation to the Contract or otherwise) by confirmed irrevocable letter of credit on terms acceptable to BuyGlass.Co in its absolute discretion accepted for payment by a United Kingdom clearing bank at sight in London opened and confirmed at the Buyer's expense at the time the Buyer places its order or accepts the Estimate. BuyGlass.Co shall be under no obligation to take any steps to perform any of its obligations under the Contract until such a letter of credit has been so agreed and confirmed and any time periods for performance of its obligations (including in particular the Estimated Delivery Date and the Estimated Shipment Date) shall be extended by such period as BuyGlass.Co considers appropriate in the light of the Buyer's delay in arranging such opening and confirming of such letter of credit.

  6.7. All payments made by the Buyer to BuyGlass.Co whether pursuant to the Contract or otherwise shall be applied to invoices issued by BuyGlass.Co and to Products or other goods listed in such invoices in the sequence determined in its discretion by BuyGlass.Co.

  6.8. Time of payment shall be of the essence in respect of all payments due under the Contract.

  6.9. If full payment of any amount payable to it under the Contract is not received by BuyGlass.Co by the due date then, without prejudice to its rights, BuyGlass.Co shall be entitled to:

  6.9.1. Sue for the entire amount due; and/or

  6.9.2. Charge interest (both before and after any judgment) at the rate of 2.5% over the base rate from time to time of Barclays on the outstanding balance; and/or

  6.9.3. Require the immediate return to BuyGlass.Co of all goods agreed to be sold by BuyGlass.Co to the Buyer in which the property has not passed to the Buyer in accordance with the provisions of clause 9 below and the Buyer hereby agrees to reimburse to BuyGlass.Co upon demand BuyGlass.Co's costs or expenses in recovering such goods; and/or

  6.9.4. Suspend further deliveries of the Products and any other goods which BuyGlass.Co has agreed to supply to the Buyer.

• RETURN

  RETURNS POLICY

  7. Warranty and liability

  7.1. BuyGlass.Co warrants that the Products will in all material respects:

  7.1.1. correspond with the product specification (if any); and

  7.1.2. except to the extent that there is a conflict with the Specification (if any), conform to any applicable standards published by the British Standards Institution and/or the Glass and Glazing Federation in effect at the time of manufacture.

  7.2. Selection of the correct type of glass in accordance with any applicable standards and any statutory requirements is the responsibility of the Buyer and the Buyer shall indemnify BuyGlass.Co against any loss or damage which BuyGlass.Co may

  suffer and against any claim which may be made against BuyGlass.Co as a result of selection of an inappropriate type of glass.

  7.3. BuyGlass.Co shall have no liability under the Warranty in respect of any defects in the Products or non-compliance with the Warranty arising from:

  7.3.1. Any drawing, design, specifications or information supplied by the Buyer; or

  7.3.2. Fair wear and tear to the Products or damage to them not caused by BuyGlass.Co.

  7.4. BuyGlass.Co shall have no liability under the Warranty or otherwise for any loss or damage if the Products have been modified or altered in any way whatsoever or resulting from the installation, use or maintenance of the Products otherwise than in accordance with good engineering practice and with guidelines issued by BuyGlass.Co in its technical literature (notwithstanding the provisions of subclause 2.4 above) and, except to the extent that there is a conflict, by the Glass and Glazing Federation current when the Products were installed (and as subsequently amended in the case of appropriate use and maintenance).The Buyer shall indemnify BuyGlass.Co against any such loss or damage and against any claim which may be made against BuyGlass.Co as a result of such loss or damage.

  7.5. No claim may be made under the Warranty unless the claim is made in Writing:

  7.5.1. In respect of any matter discernible by visual inspection of the Products on delivery (other than as referred to in sub-clause 4.5 above), within the period ending with the earlier of six (6) months after delivery to the Buyer and 30 days after the Buyer having become aware of such matter; or

  7.5.2. In respect of any matter not discernible by visual inspection of the Products on delivery, within 30 days of the Buyer having become aware of such matter; and

  7.5.3. In any event within twelve (12) months from the date of the Contract and unless BuyGlass.Co's representative is afforded a reasonable opportunity to inspect the allegedly defective Product before any removal and/or replacement work is carried out (except for such work as shall be reasonably necessary to prevent the risk of personal injury or damage to property).

  7.6. Notwithstanding any other provision in the Contract or the

  BuyGlass.Co Warranty, where the Buyer has a claim under the

  Warranty or the BuyGlass.Co Warranty, BuyGlass.Co shall have no liability in respect of any Products other than those Products or parts of them in respect of which the Buyer can actually

  demonstrate noncompliance with the Warranty or the BuyGlass.Co Warranty as appropriate which is physically manifest in such Products or parts.

  7.7. In the event of any valid claim under the Warranty being made by the Buyer, BuyGlass.Co shall be entitled (but not obliged) in full satisfaction of such claim to provide replacements for those Products which fail to comply with the Warranty. If it does not do so, BuyGlass.Co's liability for breach of the Warranty in respect of any such Product shall not (subject to the provisions of sub-clause

  7.12 below) exceed the price paid for that Product or, if no price was specified in the Contract, BuyGlass.Co's list price at the date of the Contract. BuyGlass.Co shall not in any event be liable under the Warranty or otherwise for the cost of removing Products and installing replacements except to the extent that such cost is expressly covered under the BuyGlass.Co Warranty. Any replacements supplied under the Warranty shall be the nearest available equivalent to the Products originally supplied which are reasonably obtainable and being sold by BuyGlass.Co at the time of replacement and the Warranty in respect of such replacements shall continue for the balance of the period applicable to the Products originally supplied.

  7.8. BuyGlass.Co excludes all warranties, conditions, guarantees and representations (except those made fraudulently) as to quality or fitness for a particular purpose of or otherwise relating to the Products or relating to the Contract or the BuyGlass.Co Warranty whether express or implied, oral or in writing, except those expressly stated in the Contract or the BuyGlass.Co Warranty. BuyGlass.Co further excludes all tortious and other non-contractual liability arising from or related to the Contract, the BuyGlass.Co Warranty or the Products or their supply except as set out in subclauses 7.9 and 7.10 below.

  7.9. Notwithstanding any other provisions of the Contract, BuyGlass.Co does not seek to exclude its liability for any death or personal injury to the extent that it results from negligence or any other liability which it cannot exclude or limit as a matter of law.

  7.10. Except as expressly provided in the Contract or the BuyGlass.Co Warranty or pursuant to sub-clauses 7.9 and 7.10 above and clause 8 below, BuyGlass.Co shall not in any event be liable for any indirect, special or consequential losses or damages, howsoever arising, in connection with or arising out of the design, manufacture, supply, functioning or use of or otherwise relating to the Products or any advice, service or matter connected with the Products or in respect of any loss of anticipated profits or losses relating to or associated with wasted overhead or similar costs.

  7.11. Except pursuant to sub-clauses 7.9 and 7.10 above and under clause 8 below, BuyGlass.Co's liability under the Contract and the BuyGlass.Co Warranty and otherwise (if not excluded elsewhere in the Contract) in relation to the Products and their supply, other than in respect of the cost of removing the Products and installing replacements under the BuyGlass.Co Warranty (to the extent such cost is expressly covered by the BuyGlass.Co Warranty), shall not in aggregate exceed the amount paid to BuyGlass.Co under the Contract less, to the extent that BuyGlass.Co satisfies its liability by providing replacements for The Products, the value of such replacements based on BuyGlass.Co's list price for them at the date of replacement.

  7.12. The Buyer shall not be entitled to make a claim under the Warranty or otherwise under the Contract in respect of any matter if the Buyer has already made a claim in respect of such matter under the BuyGlass.Co Warranty. The Buyer shall likewise not be entitled to make a claim under the BuyGlass.Co Warranty in respect of any matter if the Buyer has already made a claim in respect of such matter under the Warranty or otherwise under the Contract.

  7.13. Except pursuant to sub-clause 7.9 above, no action, regardless of form, arising out of the transactions under the Contract may be brought by the Buyer more than twelve months after the cause of action has accrued.

  7.14. Nickel Sulphide inclusions (NIS) are an unavoidable characteristic of fully tempered glass which cannot be avoided. EN14179 defines the statistical rates of failure due to NIS, prior to and post heat soak testing. The buyer shall recognize that there remains a residual risk of failure post heat soak testing that BuyGlass.Co are not liable for, both indirectly or for any consequential losses or damages.

  7.15. If it is not established to BuyGlass.Co's reasonable satisfaction both that any Products have failed to comply with the Warranty and that BuyGlass.Co is liable for such failure under the Warranty, the Buyer shall pay the cost of the inspection referred to in clause 7.5 above.

• TERMINATION

  TERMINATION

  9. Termination

  9.1. BuyGlass.Co shall be entitled to terminate the Contract forthwith by notice in Writing to the Buyer if: -

  9.1.1. The Buyer commits an irremediable breach of the Contract, persistently repeats a remediable breach or commits any remediable breach and fails to remedy it within 30 days of receipt of notice of the breach requiring remedy of the same; or

  9.1.2. The Buyer makes any voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a company) becomes subject to an administration order or goes into liquidation (otherwise than for the purposes of solvent amalgamation or reconstruction); or

  9.1.3. An encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Buyer; or

  9.1.4. The Buyer ceases to carry on business; or

  9.1.5. Where the Buyer is resident in a jurisdiction other than England and Wales, an event similar to any of those specified in sub-clauses 10.1.2 and 10.1.3 occurs to or in relation to the Buyer; or

  9.1.6. BuyGlass.Co reasonably apprehends that any of the events specified in sub-clauses 10.1.2 to 10.1.5 inclusive is about to occur in relation to the Buyer and notifies the Buyer accordingly.

  9.2. Termination of the Contract under this clause 10 shall not affect the accrued rights and obligations of the parties.

  9.3. In the event of termination of the Contract by BuyGlass.Co then, without prejudice to any other right or remedy available to BuyGlass.Co, BuyGlass.Co shall be entitled to cancel or suspend any further deliveries under it without any liability to the Buyer and, if the Products have already been delivered but not paid for, the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

  10. General

  10.1. The rights and remedies available to BuyGlass.Co under the Contract shall be without prejudice to any other rights and remedies, either at common law or under statute, which it may have against the Buyer.

  10.2. The failure or delay of BuyGlass.Co to enforce or to exercise, at any time or for any period of time, any term of or any right, power or privilege arising pursuant to the Contract does not constitute and shall not be construed as a waiver of such term or right and shall in no way affect BuyGlass.Co's right later to enforce or exercise it nor shall any single or partial exercise of any remedy, right, power or privilege preclude any further exercise of the same or the exercise of any other remedy, right, power or privilege.

  10.3. The invalidity or unenforceability of any term of, or any right arising pursuant to the Contract shall not in any way affect the remaining terms or rights which shall be construed as if such invalid or unenforceable term or right did not exist.

  10.4. Any notice or communication in Writing required or permitted to be served on or given to either party under the Contract shall be sent to the other party at its address which it has last notified to the sending party prior to the date of the notice and shall be deemed to have been served or given when actually received or, if sent by mail to such address and returned marked "gone away" or "not known" or to the like effect, on return of such mail.

  10.5. The Contract is personal to the Buyer and the Buyer may not assign, transfer, sub-contract or otherwise part with the Contract or any right or obligation under it. BuyGlass.Co may sub-contract the manufacture and/or supply of the Products.

  10.6. Neither party shall be liable to the other if its performance of its obligations under the Contract (other than an obligation to pay money) is prevented or hindered due to any circumstances outside its control provided that both parties shall use their reasonable endeavours to remove or avoid the effects of such cause(s) of non-performance and shall continue performance of its obligations under the Contract without delay whenever such cause(s) cease(s) to have effect.

  10.7. No agent of BuyGlass.Co has any authority to accept any order or make any contract binding on BuyGlass.Co.

  10.8. The Contract and the BuyGlass.Co Warranty contain all the terms agreed by the parties relating to the subject matter of the Contract and the BuyGlass.Co Warranty and supersede any prior agreements, understandings or arrangements between them, whether oral or in writing, express or implied, and no representation (unless made fraudulently), undertaking or promise shall be taken to have been given or implied from anything said or written in negotiations between the parties prior to the Contract except as set out in the Contract or the BuyGlass.Co Warranty.

  10.9. In the event of any conflict between the provisions of the Contract and of any other document referred to in it, the provisions of the Contract shall prevail.

  10.10. The construction, validity and performance of the Contract is governed by the law of England and the parties accept the jurisdiction of the English Courts. The Buyer shall have the right to commence proceedings solely in the English Courts but BuyGlass.Co shall have the right to commence proceedings either in the English Courts or in the courts of the country in which the Products are delivered or of the country in which the Buyer is resident or which otherwise have jurisdiction in accordance with any international convention.

• CONTACT US

  CONTACT US

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