We know you can choose where to shop, and appreciate that you're right here in our eBay store! Jefferson Paint Supplies is a part of the Jefferson Automotive Group, a well-known and trusted car dealership in Melbourne, Victoria. We've been supplying and supporting paint shops around Australia for decades.

We recommend you use eBay’s Add-To-Cart button for multiple item orders so you can pay in one go and we can send everything to you in one consignment. eBay prohibits us from combining orders that have been paid separately.

At checkout, you will be offered a range of payment methods including Visa and Mastercard credit/debit cards, PayPal, Google Pay or Apple Pay, and Buy-Now-Pay-Later options such as Afterpay and Zip. The payment methods offered by eBay may vary from item to item, and buyer to buyer.

If you have any issues with payment or checkout, you will need to contact eBay support as eBay controls the payment methods offered to each buyer, and all payments are processed by eBay. eBay then sends the funds to us minus their fees.

Naturally, we're here to help any way we can, so feel free to reach out to our amazing support team here any time, or for a quicker response, call us here (select 'Other' to view our phone number).

PICKUP
After you've completed checkout and your order has been picked and prepared for you, it will be available for pickup from our Jefferson Paint Supplies store in Sunshine, Melbourne during store hours. The pickup address will be provided after checkout. eBay policy prohibits us from providing contact and address information in our listings.

DELIVERY
We know you’ll be keen to receive your order as quickly as possible. Please make sure you provide us with: a valid street address for delivery and your phone number (mobile number is best) so we can contact you if there are any issues with your consignment.

Our couriers require a phone number for each delivery. We can’t book your delivery unless you have provided us with a valid daytime phone number.

Our experienced fulfiment team pack every order carefully to ensure it reaches it's destination in good condition.

Your order will be sent through our preferred couriers. All consignments are tracked. The tracking number can be viewed from within your eBay Purchases page.

We recommend you use eBay’s Shopping Cart for multiple item orders so you can pay in one go. eBay prohibits us from combining orders that have been paid separately.

If you have any questions about delivery, please contact us via eBay Messages and we will do our best to make sure you’re happy.  If you prefer a quicker response, call us here (select 'Other' to view our phone number).

For your peace of mind, all of our products are fully backed by Australian manufacturer warranty. 

Some manufacturers prefer that end users deal directly with them, and others prefer to work through us. 

Should the item you receive be faulty in any way, please contact our amazing support team here we’ll make sure the correct process is followed so the issue can be addressed as quickly as possible for you.  If you prefer a faster response, call us here (click 'Other' to view our phone number).

Each product we sell comes with automatic guarantees that cannot be excluded under Australian law.

The Jefferson Automotive Group has been supplying and supporting customers just like you for over 4 decades and our reputation is built on care and professionalism.  It's the reason we're one of the first choices for crash repairers and paint shops around Australia today.

We understand that you might need to return something to us for a number of reasons.  Please contact us here before sending anything back.

Items must be returned to us via tracked postage or courier.  Without a verifiable tracking number, you accept full risk of the item not reaching us.  Returns not received by us will not qualify for replacement or refund.

1. You changed your mind
   • We offer a 30 day return policy for change of mind.  That means if you are not satisfied with your purchase, you are welcome to return it to us up to 30 days after you received it for your choice of exchange or full refund, excluding original delivery costs.
   • All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories.  Where returned items are not received by us in brand new condition, we will either return them to you once you pay us the cost of redelivery to do so, or may offer you a partial refund only to reflect the diminished value of the goods in line with eBay's refunds policy.
   • Return shipping costs are non-refundable. For exchanges, we will cover the cost of sending a replacement product back to you.

2. The item arrived damaged or missing parts
   • All orders leave our warehouse in brand new undamaged condition.  If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us.  Please send us a copy of the receipt via eBay Messages for any shipping costs you incur.
   • All claims for damaged items must be made within 2 business days of receiving your order.  It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.  Delayed notification of damage may result in your return or refund request being denied.
   • Please take photographs of any damage and send them to us via eBay Messages before sending the item back, as we need to report damage to our insurer, delivery courier and warehouse.

3. The item is faulty
   • Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All of our products are fully backed by manufacturer warranty.
   • Should your product be faulty, please contact us via eBay Messages so we can guide you through the correct process for having the fault rectified under the manufacturer warranty.  Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you excluding original delivery costs).

If you have any questions or concerns about returns, refunds and warranty, contact our amazing support team here or if you prefer a faster response, call us here (click 'Other' to view our phone number).

Our eBay store never closes, but our staff do need sleep every night.  If you would like to contact us for assistance in identifying the right products, attachments and instructions, or have any questions or concerns, our amazing support team are available during business hours as set out below.

Jefferson Paint Supplies
Store opening hours (Melbourne time):

• 9:00am - 5:00pm Monday to Friday
• 9:00am - 1:00pm Saturday
• Closed Sundays and public holidays

GET IN TOUCH

• Message us
• Call us

During business hours we aim to respond within a few hours.  If you prefer a faster response, phone us here (click 'Other' to view our phone number)  

If you send us a message late in the day, after hours, over the weekend, or on a public holiday, we will reply as soon as we can on the next business day.

Thanks for visiting our eBay store!