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ABOUT US
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ABOUT US
- Tools Gone Mad is an online retailer focused on supplying brand new, quality and genuine products at competitive prices with exceptional service.
- We have been trading successfully on eBay since 2007.
- We are an Australian GST Registered Business.
- We supply a Tax Invoice with every purchase.
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PAYMENT
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PAYMENT
eBay Managed Payment System:
- eBay's Managed Payments System offers various payment options for buyers, including Credit/Debit cards, PayPal, Apple Pay, Google Pay, and Afterpay.
- In the event of a cancelled order or refund, the payment will be reversed through the original payment method.
- Depending on the method used, a refund may not clear immediately, and in some cases may take some time.
- We have no control over this process as it managed by eBay and the financial institutions involved so this is nothing a seller can do to speed this process up.
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SHIPPING
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SHIPPING
DOMESTIC SHIPPING
- Our commitment is to ship the next business day.
- Depending on your address and the item to be shipped, some orders may incur a small surcharge.
- eBay requires us to ship to the order address – please do not request a change of address after purchase.
- In the event of dispute, the first thing eBay will check is that the order and delivery addresses are a match.
- If not, it voids eBay's seller and buyer protection policies.
- If you want us to ship to a different the order will need to be cancelled, and you can make the purchase again and enter the new address at checkout.
- All orders are shipped via Australia Post eParcel or by Courier depending on your location and the size of your order.
- Tracking is available on the great majority of orders and is uploaded directly to eBay.
- Some smaller, inexpensive items are offered free postage using stamps to remain competitive. Whilst free postage is cheaper, there is a risk, as this is no way of knowing where the item is if it goes missing or is late. There are other options at checkout to select a tracked service. We strongly encourage buyers to pay the additional charge for a tracked service.
- Some orders cannot be sent to a PO Box and we may request a physical address.
Normal Delivery
Estimated delivery times after dispatch for delivery are:Brisbane Metro: 1-3 business days Sydney Metro , QLD Country Near, ACT: 3-4 business days Melbourne Metro, NSW Country: 4-5 business days Adelaide Metro, VIC Country, Tasmania: 5-6 business days Perth Metro, Far North Qld: 5-7 business days WA Country Near, NT: 6-8 business days WA Country Far, NT Far, External Territories: 8-12 business days Express Post Option
- Some of our listings offer an Express Postage option.
- Express deliveries are delivered the next business day if your location is within the Express Parcel Network.
- For locations outside the Express Parcel Network delivery will be faster than regular post but not guaranteed to be next business day.
INTERNATIONAL SHIPPING
- International shipping is being made available progressively to selected countries.
- At this stage we are only shipping to countries where we have confidence delivery will occur in a reasonable timeframe.
- If your country is not yet in our shipping destinations and you would like a quote, please message us through eBay and we will be happy to give a response one way or the other.
- Orders are shipped with Australia Post "International Post Standard" which is tracked and insured to $100 AUD.
- Delivery estimates of 7-15 business days may not be completely accurate due to current and ongoing international events.
- All duties and taxes (where applicable) on entry to your country are the customer's obligation.
- Orders cannot be returned to sender if you choose not to pay customs charges and we cannot pay them on your behalf.
- If you refuse to pay these charges your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result.
RESTRICTED OR DANGEROUS ITEMS, COMPLIANCE AND CERTIFICATION IN DIFFERENT COUNTRIES:
- Different countries have different rules and certification requirements for different products.
- An example of this is tools for the electrical industry including hand tools rated for use to 1000V.
- What is legal in one county, may not be legal in another.
- Knives and blades (including kitchen knives and box cutters) may be subject to import restrictions in some countries. Customs may intercept and confiscate items considered restricted by your country's laws.
- By purchasing these types of items (not limited to the examples) from our store, you are accepting responsibility for knowing and complying with your country's standards and requirements. You are also acknowledging that you are over 18 years of age, or whatever age limit applies in your country, for legally allowing you to own and purchase these items.
- We will not accept a return or provide a refund on the basis that you failed to conduct this due diligence.
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TERMS
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TERMS
Buyer Use At Their Own Risk.
Under no circumstances shall Tools Gone Mad Pty Ltd or any employee be held responsible for any damage or personal injury resulting from the use of these or any tool or accessory sold. Owners assume all risk when using items they have purchased. This is a term of the sale you agree to when purchasing any item from Tools Gone Mad Pty Ltd. Your confirmation to buy is an agreement to these terms of sale. We are not obligated to provide instruction on the use of any products sold.
Please Note: Where a Product Manual is supplied, it is the responsibility of the purchaser and end user to read all safety warnings, instructions, illustrations and specifications provided with the power tool to minimise risks involved in the operation of the tool. Failure to follow all instructions may result in electric shock, fire and/or serious injury.
RETURNS POLICY
Change of Mind
Tools Gone Mad Pty Ltd will provide a 30-day money back guarantee. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 30 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging as we have to be able to resell the item as NEW again. Please note that we do not offer Free Returns. This service is available by subscribing to eBay Plus but not through us. You will be responsible for all shipping costs including the original postage charge even if your item was sent “Free Postage”.
Dead on Arrival (DOA) or Faulty Item Cases
Tools Gone Mad Pty Ltd will provide a 30-day return policy from day of invoice on all items. If the purchaser finds that the item is not as described, or damaged due to insufficient packaging, or dead on arrival, then a replacement or refund will be processed according to the customer’s preference. The cost of returning the item will be met by Tools Gone Mad Pty Ltd. No fees will be administered to the customer.
Warranty Claim and Returns Procedure
In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact Tools Gone Mad Pty Ltd via eBay messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases, the return postage fee will be shouldered by the customer. Once item has been received, inspected and assessed, a repair, replacement or refund payment (whatever is applicable to the circumstance) will be completed. Tools Gone Mad Pty Ltd will cover the cost of returning the repaired or replaced item within the stated warranty period.
WARRANTY CLAIMS
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty
Tools Gone Mad Pty Ltd only sells brand named tools that are of high quality. Although rare if the item you purchase appears faulty, unless otherwise stated in the listing, Tools Gone Mad Pty Ltd offers a 12 Months Limited Warranty on all tools and batteries except for those items listed under Warranty Exclusions. This warranty period is valid from the date of the purchase and is subject to our terms and conditions and applies to the original purchaser only. Where the product was sold as a package or as part of a kit we will only fulfil the warranty obligation on the defective product only. Please note that power tool accessories, attachments and consumables, including but not limited to chucks, collets, grinder flanges, dust bags, brushes, O-rings, seals and bearings are warranted for a period of 3 months.
Warranty Exclusions and Limitations
This warranty is limited to defects in manufacture and material ultimately leading to premature failure. The warranty will not cover products that have failed due to normal wear and tear, where repairs or alterations have been attempted by others, damage due to misuse, accidental damage, improper maintenance or external influences such as water or fire. All of these factors may shorten the life of the tool but are not the result of defective manufacturing.
We do not provide a warranty for consumable products, accessories or consumable wear and tear parts, such as, but not restricted to: Drill Bits, Driver Bits, All Tool Storage (unless specified), Globes, Collets, Grinder Discs, Saw Blades, Other Blades, Hole saws, Tape Measures, Earplugs, Charger Fans, Router Bits, Brushes, Triggers, Bearings, Seals, Driver Blades, Etc.
Knipex, Wiha and Wera specifically exclude replaceable blades, insert bits, tweezers and ceramic screwdrivers from any warranty claims. These products are either consumable or wear easily and not covered for breakage.








