Please read before bidding

To avoid unnecessary problems, it would be helpful if you read the entire listing.

UK Bidding only

Payment

For fastest service please use the eBay checkout facility.

We kindly request that you settle your invoice within 7 days.

Royal Mail

Courier & Pallet Shipping by PARCELFORCE

All other items not over 30Kg are shipped via Parcel Force, applicable rates are:

Default charge is set to Zone 1 on the listing

Unfortunately, we cannot ship to any other international destinations including Southern Ireland and the Channel Islands (which strangely enough is classed as an international destination.)

We will post or ship on the next available slot after payment has been received.  If payment is received before 1:30 PM, the order will be dispatched that day.  Where payment is received after 1:30 PM, the order will be shipped the following day.

Please note that weekends are not classed as shipping days.

We also have a Parcelforce Pallet Account for items OVER 30KG

Tracking/Insurance

Insurance & tracking (up to £150) is included with all Parcel Force shipping.

Please also remember that shipping is handled by the carrier/courier; once the goods have left our premises we have no control over delivery times.

When using Royal Mail we do retain an on-line record of posting for all items.

Packing Charges

We use recycled packaging materials where possible.

Where special packaging materials and any ancillary costs are required, we will include these in the postage or shipping charges.

Description & Pictures

Where limited information is supplied at point of origin, a filler description will have been researched from the Internet. Our pictures are normally taken from the original items, but frequent items that are deemed to be alike will have pictures re-used.

Also note that only the items specifically mentioned are included in the auction. For example, if there is no mention of a power supply, cables, accessories or anything else to be supplied - you should not expect to receive them.

Sold as seen and spare or repair lots are no more than that - we make no recommendations as to the usefulness, quality or safety aspects of such items.

Quality & Testing

All goods are cleaned by our in-house staff and our technical volunteers will have carried out any appropriate testing.  All hard drives have been thoroughly processed by data wiping and testing software.

Our goal is to safety PAT test all items where there is a high possibility of purchase for home use.

Problems?

It is an unfortunate fact of life that things do go wrong sometimes, but rest assured, we are a reputable charity that act in an ethical and socially responsible manner in our front-line role as re-sellers.

If you're genuinely unhappy, don't just leave negative feedback - get in touch and let us know the what the problem is, we will do everything we reasonably can to provide a satisfactory solution.

Please be nice!  Life is hard enough without unnecessary grief!

Any Questions?

Please only contact us through the eBay messaging system.

Do not use use direct email, or put instructions or messages on the invoice.   We do not monitor these, and a response may be delayed or overlooked completely.

So with that in mind, ask away - we're always glad to help!

Opening Times!

eBay business operating hours and best times for questions are:

Monday to Friday 9am to 4pm - we are CLOSED EVERY WEEKEND and ALL BANK HOLIDAYS.